Carrie Loveday
Clinton,TN
Summary
Experienced with strategic account management, cultivating long-term client relationships, and driving revenue growth. Utilizes effective communication and negotiation skills to align client needs with business objectives. Track record of successfully managing regional territories and leading teams to achieve high performance.
Overview
16
16
years of professional experience
Work History
Certified Notary Public
Independant
04.2025 - Current
- Administered notarizations, ensuring compliance with state regulations and legal requirements.
- Managed scheduling and appointments for clients to optimize service efficiency.
- Trained and mentored new notaries on best practices and operational procedures.
- Developed streamlined processes for document verification, enhancing accuracy of services provided.
Regional Account Manager/Lead Phlebotomist
Lifetime Sciences Laboratory
08.2023 - Current
- Developed and maintained strong client relationships to drive account growth and retention.
- Executed strategic sales initiatives to enhance market presence and increase customer engagement.
- Collaborated with cross-functional teams to ensure seamless service delivery and client satisfaction.
- Analyzed customer feedback to identify areas for improvement in service offerings and product support.
- Trained new hires on best practices for account management and relationship-building techniques.
- Prepared detailed reports on account performance, identifying trends and opportunities for expansion.
- Coordinated with marketing teams to align promotional efforts with client needs and expectations.
- Implemented solutions to address client concerns promptly, improving overall satisfaction rates.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organization.
- Trained junior phlebotomists on venipuncture techniques and patient interaction best practices.
- Supervised daily phlebotomy operations to ensure compliance with safety protocols and quality standards.
- Managed inventory of phlebotomy supplies, ensuring availability for uninterrupted service delivery.
- Collaborated with laboratory staff to maintain accurate documentation of specimen collection and handling procedures.
- Resolved patient concerns promptly, enhancing overall satisfaction with laboratory services provided.
- Assisted in developing standard operating procedures for phlebotomy practices, promoting consistency across the team.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Centrifuged blood samples as outlined in clinical protocols.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Travel Phlebotomist
Qitek Laboratory
05.2020 - 08.2023
- Collected blood samples using proper techniques and equipment to ensure patient safety.
- Maintained accurate patient records and lab results, enhancing data integrity and retrieval efficiency.
- Assisted in training new staff on phlebotomy procedures and best practices for sample collection.
- Collaborated with healthcare professionals to coordinate patient care and streamline testing processes.
Medical Assistant Floater
Blackmon Pediatric Group
03.2017 - 03.2018
- Performed routine screenings to ensure patient wellness.
- Assisted in patient intake, documenting medical histories and vital signs accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Educated patients and families on treatment plans, enhancing understanding and compliance.
Lead Medical Assistant
Summit Medical Group Of Oak Ridge
01.2010 - 11.2015
- Supervised daily operations of medical assistants, ensuring efficient patient flow and exceptional care delivery.
- Coordinated patient scheduling and managed appointment systems, optimizing clinic efficiency and reducing wait times.
- Trained new staff in clinical procedures and office protocols, fostering a culture of continuous learning and improvement.
- Developed standardized workflows for patient intake processes, enhancing accuracy and consistency across the team.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
Education
Anderson County High School
Clinton, TNFirst Responder/Basic EMT
Roane State Community College
Knoxville, TNCertification - Intravenous(IV)Therapy
Roane State Community College
Knoxville, TNNo Degree - Health Information Management
Roane State Community College
Knoxville, TNCertification - Phlebotomy Technician
Roane State Community College
Knoxville, TN03-2020
Skills
- Territory management
- Performance tracking
- Revenue growth
- Industry expertise
- Customer relationship development
- Account servicing
- Contract management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Real estate transactions
- Professional communication
- Identity confirmation
- Loan document signing
- Business document notarization
Timeline
Certified Notary Public
Independant
04.2025 - Current
Regional Account Manager/Lead Phlebotomist
Lifetime Sciences Laboratory
08.2023 - Current
Travel Phlebotomist
Qitek Laboratory
05.2020 - 08.2023
Medical Assistant Floater
Blackmon Pediatric Group
03.2017 - 03.2018
Lead Medical Assistant
Summit Medical Group Of Oak Ridge
01.2010 - 11.2015
Anderson County High School
First Responder/Basic EMT
Roane State Community College
Certification - Intravenous(IV)Therapy
Roane State Community College
No Degree - Health Information Management
Roane State Community College
Certification - Phlebotomy Technician
Roane State Community College
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