Carrie Luman
Yukon,OK
Summary
Consistently recognized for exceeding expectations and having great interpersonal skills. Transferrable skills in my current role include: building rapport with donor families (prospective clients), obtaining authorization (selling them on why they should authorize organ donation for their loved one that passed away), educating the family (client) about what we do and why it matters and continuous communication. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Intake Coordinator
Amerita/Option One
01.2023 - Current
- Review Referral for complete information including all demographics and insurance
- Evaluate Insurance for probability and patient responsibility
- Communicate with several departments to get information needed for referral to be processed including pharmacy and delivery
- Convert Medications /formulations to run through patient's PBM coverage
- Initiate new authorizations/reauthorizations and appeals as needed.
Donation Services Coordinator II
LifeShare of Oklahoma
11.2019 - 06.2023
- Considered subject matter expert for Donation Services team
- Evaluating of core competencies in the Learning Management System
- Training and retraining staff on core competencies and best practices to increase authorization rates (daily and monthly quotas)
- Assisting with the more difficult calls
- Taking calls from vendors, partners, and patient families after regular business hours
- Kept all other duties of the Donation Services Coordinator I listed below.
Senior Claims Processer
Allstate
01.2011 - 01.2019
- General office duties, including data entry, filing, drafting correspondence
- Insured billing and medical record accuracy
- Annotated demands and worked close with internal and external adjusters
- Worked off a person and team daily task list.
Education
High School Diploma -
U.S. Grant High School
Certified Professional Transplant Coordinator -
Skills
- Call Center
- Compliance
- Coordinating
- Customer Service
- Data Entry
- Insurance Verification
- Dispatching
- Documentation
- Goal Management
- Risk Assessment
- Records Management
- Medical Charting
- Interpersonal Skills
- Logistics
- Management
- Metrics Tracking
- Microsoft Office
- Multi-line Phone
- Quality Management
- Training
- Intake Information
- Coordinating Benefits
- Processing Payments
Timeline
Intake Coordinator
Amerita/Option One
01.2023 - Current
Donation Services Coordinator II
LifeShare of Oklahoma
11.2019 - 06.2023
Senior Claims Processer
Allstate
01.2011 - 01.2019
High School Diploma -
U.S. Grant High School
Certified Professional Transplant Coordinator -
Similar Profiles
Kennedy DeanKennedy Dean
Pharmacy Technician at Amerita Specialty Infusion ServicesPharmacy Technician at Amerita Specialty Infusion Services
Tia CollierTia Collier
Lead Pharmacy Technician at Amerita Specialty InfusionLead Pharmacy Technician at Amerita Specialty Infusion
Tracey OliverTracey Oliver
Specialty Infusion Pharmacist at Amerita, Inc.Specialty Infusion Pharmacist at Amerita, Inc.
Braedyn RixBraedyn Rix
Senior Specialist, Payroll Tax & Compliance at DanoneSenior Specialist, Payroll Tax & Compliance at Danone
Merdi MatusiMerdi Matusi
Owner/Operator at Self-employeedOwner/Operator at Self-employeed