Carrie Lutz
Dallastown,USA
Summary
I am a detail oriented individual with 15+ years experience in the healthcare field. I am a goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with swift capacity to learn and apply new skills and am committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Physician Office Assistant
Wellspan
11.2025 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Processed insurance claims and verified patient eligibility to ensure accurate billing.
- Administered front desk operations, including greeting patients and handling inquiries promptly.
- Maintained electronic health records, ensuring data accuracy and confidentiality compliance.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Streamlined appointment scheduling for improved office efficiency and reduced wait times.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
01.2025 - 09.2025
- Administered patient care, monitoring vital signs and ensuring comfort during rehabilitation sessions.
- Assisted nursing staff with daily activities, providing support to enhance patient recovery processes.
- Collaborated with interdisciplinary teams to develop personalized rehabilitation plans for optimal patient outcomes.
- Educated patients and families on treatment protocols, enhancing understanding and compliance with therapy regimens.
- Maintained accurate medical records and documentation to support continuity of care and compliance standards.
- Provided emotional support to patients and families, easing the challenges of rehabilitation processes.
- Demonstrated compassionate patient-centered care while maintaining professional boundaries during challenging situations.
- Utilized electronic health records systems proficiently for efficient documentation and information sharing among team members.
- Performed ongoing assessments of patient status, adjusting care plans as needed to optimize outcomes.
Medical Appeals Representative/Customer Service Representative
Annuity Health
05.2022 - 11.2024
- Facilitated communication between payers, providers, and other parties involved in the appeals process.
- Developed written appeals, including detailed explanation of rationale for appealing claim denials.
- Ensured accurate documentation of all activities associated with each case file.
- Evaluated multiple sources of information such as medical policy documents and evidence-based guidelines to support appeal decisions.
- Adhered strictly to established protocols when dealing with sensitive patient information according to HIPAA privacy regulations.
- Identified trends in denials received from carriers which could lead to improved performance within the department.
- Researched and responded to inquiries from providers regarding status of submitted claims.
- Contacted necessary family members, doctors and other related persons to collect missing information.
- Prepared daily summary reports detailing status of pending claims, payments received, total rejections and adjustments made per payer.
- Utilized problem-solving skills to identify issues that could affect payment or processing of claims.
- Developed comprehensive understanding of insurance policies, patient billing processes and procedures for submitting claims.
- Entered insurance- and claims-related information into database systems.
- Performed data entry tasks quickly and accurately to update patient records with correct information.
Medical Claims Specialist
Sunstone Consulting
05.2021 - 05.2022
- Processed medical claims efficiently, ensuring compliance with insurance regulations and company policies.
- Reviewed and verified documentation to maintain accuracy in claims processing and payments.
- Analyzed claim discrepancies, collaborating with healthcare providers to resolve issues promptly.
- Conducted regular audits of processed claims to ensure adherence to regulatory requirements and internal standards.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
Hand Binder
Triangle Printing Co
12.2018 - 02.2020
- Daily performance of skilled hand finishing operations which required focus and patience.
- Completed large orders of various paper products that required hand folding, gluing, and taping with attention to detail and use of fine motor skills.
Telephone Operator
Allied Professional Services
02.2017 - 07.2018
- Provided relay service for hearing-impaired - Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional department or business.
Resident Assistant
Brightwater Landing
04.2016 - 02.2017
- Provided daily assistance and care to those struggling with drugs and alcohol.
- Assisted in helping each client to obtain and set healthy goals and boundaries each day.
- Provided transportation to AA meetings and outings.
- Attended continuing education to learn more about mental health and addictions for better growth in position.
Patient Registration Specialist
Wellspan Health
11.2004 - 07.2014
- Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registration in advance for 2 hospitals and their ancillary locations.
- Enters and maintains detailed information on confidential records for patients.
- Manages all pre-registration and pre-admission work queues within the Electronic Health Record.
- Manages and completes registrations completed within the online portal, MyWellspan.
- Understands and enters correctly the several types of registrations based on the services being provided by each department.
- Follows all policies and procedures established within those departments.
- Understands and demonstrates knowledge of insurance and enters information appropriately into the Electronic Health Record.
- Verifies insurance coverage utilizing Real Time Eligibility (RTE).
- Provides scheduling services for various diagnostic/ancillary service lines across the organization.
Phlebotomist
Wellspan Health
07.1998 - 11.2004
- Performance of blood draws by straight needle or butterfly from infants to elderly.
- Performance of EKG's, IVY bleeding times, drug screenings and onsite STAT testing for patients needing bedside blood draws from Surgical Center.
- Receiving of specimens into the laboratory for processing for further testing at main hospital lab.
- Transportation of specimens to lab.
- Front office registration with collection of demographics and insurance information.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
Education
Medical Billing and Coding Diploma -
York County School of Technology
07.2020
Diploma in Clinical Medical Assisting -
Consolidated School of Business
08.1998
Skills
- Medical terminology
- Time management
- HIPAA compliant
- Auditing experience
- Organization and Prioritization
- Billing Procedures
- Health Information
- Problem Resolution
- Productivity Standards
- Billing Issue Resolution
- Best Practices and Standards
- Continuous learning attitude
- Medical office software proficiency
- Professionalism and discretion
- Front desk reception
- Medical coding experience
- Medical terminology proficiency
- Strong communication
- Detail-oriented nature
- Telephone etiquette mastery
- Teamwork and collaboration
- Reliability
- Organizational skills
- Electronic health records
- Insurance verification
- Patient registration
- Computer proficiency
- Task prioritization
- Clerical skills
- Document preparation
Timeline
Physician Office Assistant
Wellspan
11.2025 - Current
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
01.2025 - 09.2025
Medical Appeals Representative/Customer Service Representative
Annuity Health
05.2022 - 11.2024
Medical Claims Specialist
Sunstone Consulting
05.2021 - 05.2022
Hand Binder
Triangle Printing Co
12.2018 - 02.2020
Telephone Operator
Allied Professional Services
02.2017 - 07.2018
Resident Assistant
Brightwater Landing
04.2016 - 02.2017
Patient Registration Specialist
Wellspan Health
11.2004 - 07.2014
Phlebotomist
Wellspan Health
07.1998 - 11.2004
Diploma in Clinical Medical Assisting -
Consolidated School of Business
Medical Billing and Coding Diploma -
York County School of Technology