Carrie Lykins
Covington,GA
Summary
I am an organized professional adept at coordinating and managing appointment schedules with precision. I am known for enhancing operational efficiency and fostering collaborative team environment. I am reliable and adaptable, with strong communication skills and proactive approach to problem-solving.
I have dynamic customer service professional with proven expertise at LunsPro Inspection Group. I am adept at resolving conflicts and enhancing client satisfaction through active listening and critical thinking. Skilled in data entry and proficient in Microsoft Excel, I consistently foster loyalty and retention, contributing to sales growth and a positive service culture.
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I am known for having a strong focus on team collaboration and achieving positive outcomes.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
LunsPro Inspection Group
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Veterinary Assistant/Customer Service Coordinator
Banfield Pet Hospital
05.2011 - 08.2022
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Education
Early Childhood Education
Georgia State University
Atlanta, GA05-2015
High School Diploma -
Social Circle High School
Social Circle, GA06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Handling multiple persons schedule
- Attention to detail
- Cross-functional coordination
- Multitasking
- Calm under pressure
- Decision-making
- Friendly, positive attitude
Timeline
Customer Service Representative
LunsPro Inspection Group
08.2022 - Current
Veterinary Assistant/Customer Service Coordinator
Banfield Pet Hospital
05.2011 - 08.2022
Early Childhood Education
Georgia State University
High School Diploma -
Social Circle High School
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