Carrie Lynch
Milwaukee
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Mental Health Care Coordinator
American Behavioral Clinics
05.2021 - Current
- Oversee TMS Therapy Operations: Coordinate the administration of Transcranial Magnetic Stimulation (TMS) therapy for patients under the supervision of healthcare providers.
- Patient Assessment and Scheduling: Evaluate patient eligibility for TMS therapy, schedule and perform initial consultations.
- Patient Education and Support: Provide patients with detailed information about the TMS procedure, potential side effects, and answer any questions to ensure a clear understanding of the treatment process.
- Data Management: Maintain accurate and up-to-date patient records, documenting treatment progress, side effects, and any changes to treatment plans using electronic health records system.
- Collaboration with Medical Team: Work closely with psychiatrists, and therapists to provide individualized care for patients.
- Billing and Documentation: Assist with insurance verification, processing billing codes, and coordinating insurance authorizations for TMS treatments.
- Patient Advocacy and Communication: Act as a point of contact for patients, offering ongoing support, addressing concerns, and ensuring an exceptional experience throughout the treatment process.
- Lead Qualification & Segmentation: Manage inbound leads, qualify potential clients based on their needs, and categorize prospects for the appropriate sales approach.
- Lead Nurturing: Build and maintain relationships with leads through phone, email, and follow-up communications, ensuring prospects are informed and engaged throughout the sales cycle.
- CRM Management: Input and track lead data into CRM systems, maintaining up-to-date records of lead status, communication history, and actions taken for follow-up.
Bartender
Fleming's Prime Steakhouse & Wine Bar
05.2012 - Current
- Guest Interaction and Relationship Building: Build rapport with regular and new guests, ensuring they feel welcomed, valued, and well taken care of during their visit.
- Upselling and Sales: Drive revenue by suggesting premium cocktails, wine pairings, and specialty drinks, while promoting the restaurant’s unique offerings to guests.
- Monitoring Guest Experience: Ensure guests’ satisfaction by addressing concerns promptly, offering solutions to issues, and ensuring an elevated experience in a fine dining environment.
General Manager
Camp Bar
09.2019 - 05.2021
- Oversee Daily Operations: Manage all day-to-day operations of the bar, ensuring smooth and efficient service, while maintaining a high level of customer satisfaction.
- Staff Management: Recruit, hire, train, and schedule a team of bartenders, servers, and support staff, ensuring a well-coordinated team that consistently meets service expectations.
- Customer Service Excellence: Ensure a welcoming atmosphere and provide hands-on leadership during busy shifts to guarantee superior customer service.
- Financial Management: Monitor bar revenue, expenses, and profitability, ensuring cost control through effective inventory management, minimizing waste, and managing labor costs.
- Inventory and Ordering: Oversee inventory control, placing orders for alcohol, mixers, and bar supplies, while maintaining appropriate stock levels.
- Event Planning & Promotion: Plan and organize events, promotions, and special nights (e.g., dart and pool leagues, happy hours, private parties) to increase foot traffic and revenue.
- Compliance & Safety: Ensure compliance with health and safety regulations, local laws (including alcohol service laws), and liquor license requirements.
- Conflict Resolution: Handle customer complaints or issues swiftly and professionally, ensuring satisfaction while maintaining a positive reputation for the bar.
- Collaboration with Ownership: Communicate with bar owners about performance, discuss strategies for improvement, and present new ideas to enhance the customer experience and profitability.
Education
Bachelor of Arts - Supply Chain Management
University of Wisconsin, Milwaukee
Milwaukee, WI12-2020
Skills
- Networking and Relationship Building
- Problem Solving and Adaptability
- Knowledge of Healthcare Regulations
- Time Management and Organizational Skills
- Customer Service and Empathy
- Resilience and Motivation
Timeline
Mental Health Care Coordinator
American Behavioral Clinics
05.2021 - Current
General Manager
Camp Bar
09.2019 - 05.2021
Bartender
Fleming's Prime Steakhouse & Wine Bar
05.2012 - Current
Bachelor of Arts - Supply Chain Management
University of Wisconsin, Milwaukee
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