Carrie Lynn
Pine Hill,AL
Summary
Dynamic and adept service professional with a proven track record at Pizza Hutt, excelling in high-pressure environments and demonstrating exceptional multitasking and customer service skills. Trained new staff, ensuring adherence to service excellence. Expert in cash handling and complaint resolution, consistently enhancing guest satisfaction and dining experience.
Overview
3
3
years of professional experience
Work History
Waitress/hostess
Pizza Hutt
11.2018 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Waitress
Mexican Restaurant
05.2016 - 10.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Thomasville Community GED Program
Thomasville, AL06.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Decision-making
- Service prioritization
- Complaint resolution
- Active listening
- Supply restocking
- Time management
- Tableside service
- Dining area maintenance
- Reliability and punctuality
Timeline
Waitress/hostess
Pizza Hutt
11.2018 - 09.2019
Waitress
Mexican Restaurant
05.2016 - 10.2018
Thomasville Community GED Program
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