Carrie Magoon
Erie,PA
Summary
Efficient billing professional with 20 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Reliable Work From Home employee known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful patient and insurance company calls.
Overview
11
11
years of professional experience
Work History
Business Services Manager
Dr. Robert B Dugan, D.O.
2016.08 - Current
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Verified accuracy of accounts payable payments, resulting in 96% reduction in payment errors and check reissues.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Insurance Verification Specialist
Orthopedic And Sports Medicine
2013.02 - 2016.08
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Posted payments to accounts and maintained records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 7-physicians in medical office, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
Education
Certification - Secretarial Studies And Office Administration
Great Lakes Institute of Technology
Erie, PA02.2000
High School Diploma -
Strong Vincent High School
Erie, PA06.1999
Skills
- Department Leadership
- Medical Billing and Collections
- Administration and Management
- Payment Solicitation
- Organization and Prioritization
- Analytical and Critical Thinking
- Medical Notes Transcription
- Patient Reception Management
- Advanced MS Office Suite Knowledge
- Data Entry
- AR/AP
- Advanced Clerical Knowledge
Timeline
Business Services Manager
Dr. Robert B Dugan, D.O.
2016.08 - Current
Insurance Verification Specialist
Orthopedic And Sports Medicine
2013.02 - 2016.08
Certification - Secretarial Studies And Office Administration
Great Lakes Institute of Technology
High School Diploma -
Strong Vincent High School
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