Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Carrie Mahaffee

Cincinnati,OHIO

Summary

Dynamic Office Manager Specialist at UPS with a proven track record in effective communication and problem resolution. Recognized for enhancing customer service standards and ensuring compliance. Skilled in office management software and time management, driving operational efficiency and fostering positive client relationships. Committed to quality and organizational excellence.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Office Manager Specialist

UPS
Sarasota, FL
07.2007 - Current
  • Developed effective communication strategies between departments within the organization.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed time cards accurately ensuring all employees were paid on time.

General Manager/Assistant Manager

Panara Bread
Cincinnati, USA
02.2001 - 01.2006
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Developed and maintained exceptional customer service standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Prepared for and executed new menu implementations.

Owner Operator

Coffee Berry cafe
Cincinnati, USA
04.1997 - 09.2000
  • Developed a reputation for high quality and service.
  • Accountable for staffing, budgeting, and supply ordering.
  • Created business growth by adding catering.

Sous Chef

Omin Netherland Plaza
Cincinnati, USA
11.1987 - 05.1995
  • Effectively managed and assisted kitchen staff in producing food for 2 restaurants, room service, and bar.
  • Maintained a five diamond excellent service award three years in a row for fine dining in a hotel.

Education

Certificate in Baking and Pastry -

Escoffier online academy
01.2015

Mixologist Certification -

the Cincinnati Bartending School
Cincinnati
01.2013

Bachelor of Arts - Psychology

University Of Cincinnati
Cincinnati, Ohio
01.2010

Skills

  • Customer service orientation
  • Office organization
  • Problem solving
  • Time management
  • Effective communication
  • Quality commitment
  • Organizational skills
  • Problem resolution
  • Compliance monitoring
  • Office management software

Certification

  • Mixologist Certification, the Cincinnati Bartending School, 2013
  • Certificate in Baking and Pastry, Escoffier online academy, 2015

Affiliations

volunteer at a dog shelter once a week.

volunteer for meals on wheels.

Dog walker and sitter from 2019 to present

Timeline

Office Manager Specialist

UPS
07.2007 - Current

General Manager/Assistant Manager

Panara Bread
02.2001 - 01.2006

Owner Operator

Coffee Berry cafe
04.1997 - 09.2000

Sous Chef

Omin Netherland Plaza
11.1987 - 05.1995

Certificate in Baking and Pastry -

Escoffier online academy

Mixologist Certification -

the Cincinnati Bartending School

Bachelor of Arts - Psychology

University Of Cincinnati

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