Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Carrie Marcon

Carrie Marcon

Oshkosh,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

LTE Human Resource Assistant

Winnebago Mental Health Institute
Oshkosh, W
06.2023 - Current
  • Responsibilities include general talent acquisition tasks including certification processes and procedures, appointment processes including data entry, processing criminal background checks, and assisting with job posting management and associated applicant contact
  • HR provides support to BHR Human Resources Specialists and provides backup to other BHR Human
  • Resources Assistants, and assists in general administrative duties of Bureau
  • Creating or managing reports, spreadsheets, memos, etc
  • Providing administrative support (maintaining files and/or records, drafting correspondence, assembling materials, etc.)
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
  • Developed and maintained HR policies and procedures

Appointment Coordinator

Bright Orthodontics/ Johnson Orthodontics
Oshkosh, WI
05.2015 - 04.2023
  • I am first to greet all patients with a welcoming smile
  • Manages efficient and effective scheduling of patients and adjusts as needed
  • Monitors no-shows and manages necessary calls and rescheduling
  • Extremely valuable In providing back-up support for other jobs
  • Handle situations with poise, understanding, and tact
  • Maintain personal composure in high-stress situations
  • Handles patients' complaints and problems with parents and patients demanding schedules
  • Works with office manager to explain financial contracts and past-due balances to patients
  • Answer incoming calls, new patient calls,and emergency calls, schedule appointments,request records, follow up, and keep up with care calls, cards, and thank-you cards
  • Perform general office duties and other duties as required
  • Effectively communicate with co-workers
  • Problem-solving, ability to multi-task, and being a team player.
  • Assessed customer needs and responded to customer emails and calls
  • Managed filing system, entered data, and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Called and rescheduled appointments for clients
  • Scheduled appointments for customers in person or over telephone
  • Directed telephone calls to appropriate parties
  • Addressed client inquiries and updated database information
  • Handled complaints and questions, and re-directed calls to other team members
  • Acted as the first point of contact and set appointments for prospective clients

Mental Health Attendant/CNA

St. Elizabeth Hospital
Appleton, WI
06.2012 - 05.2015
  • Assist in activities of daily living, including nutrition, mobility, ambulation, elimination, and personal hygiene
  • Provide emotional support and consider patient's condition and family needs in providing care
  • Observe and report any changes in the patient's behavior and physical status to RN
  • Notify RN promptly of patient requests that require professional nursing intervention
  • Make sound decisions under pressure
  • Maintained client confidentiality at all times
  • HIPAA knowledge, infection control, first aid, data entry, and vital signs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients

Clinical Assistant II/Safety Care Trainer

Ridgeview Institute
Smyrna, GA
09.2009 - 03.2012
  • Supervised clinical assistants, which included producing sound decisions, creating a schedule for the shift, assigning responsibilities for staff, and managing the milieu
  • Conducted performance appraisals regularly, providing feedback to help employees improve their job skills
  • Trained staff in skills and strategies in Safety Care designed to help safely prevent, minimize, and manage behavior incidents
  • Responsible for recertification of employees
  • Maintained client confidentiality at all times
  • HIPAA knowledge, infection control, first aid, data entry, and vital signs
  • Participated in group supervision to enhance knowledge of adult psychiatry/addiction and improve clinical skills
  • Lead by example in providing care for patients
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
  • Assisted patients with basic care needs
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion
  • Followed comprehensive clinical protocols to safeguard patient safety
  • Equipped patients with assistance required for basic care
  • Prepared examination rooms and sterilization of equipment following hospital guidelines
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
  • Oriented and trained new staff on proper procedures and policies
  • Helped improve patient outcomes by educating and advising on relevant treatments and care
  • Measured patient pulse oximetry
  • Collected pertinent data and calculations to aid physicians in interpreting results
  • Prepared lab specimens for diagnostic evaluation
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff

Clinical Assistant

Ridgeview Institute
Smyrna, GA
07.2006 - 09.2009
  • Assisted in the treatment and care of geriatric, adult, and adolescent patients with psychiatric, addiction, and eating disorder issues
  • Completed daily mental status exams on assigned patients to track their progress
  • Provided therapeutic interventions when necessary
  • Applied non-directive and directive listening responses with patients in a one-to-one and/or group setting
  • Facilitated various psycho-educational groups with patients
  • Supervised adolescent boys and girls with developmental delays and sexually inappropriate behavior
  • Facilitated goal-setting methods such as life skills, social skills, and behavior modification groups
  • Documented juvenile behavior and progress made
  • Maintained client confidentiality at all times
  • HIPAA knowledge, infection control, first aid, data entry, and vital signs
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
  • Assisted patients with basic care needs
  • Collected and documented patient medical information such as blood pressure and weight
  • Documented vital signs and health history for patients in clinic and hospital environments

Education

Associate of Science - Corrections Science

Moraine Park Technical College
Fond Du Lac, WI
05.1999

Skills

  • Decision-Making
  • Excellent Communication
  • Microsoft Word
  • Social Perceptiveness
  • Flexible and Adaptable
  • Analytical Thinking
  • Task Prioritization
  • Organization
  • Dependable and Responsible
  • Active Listening
  • Team building
  • Multitasking Abilities
  • Verbal Communication

Timeline

LTE Human Resource Assistant

Winnebago Mental Health Institute
06.2023 - Current

Appointment Coordinator

Bright Orthodontics/ Johnson Orthodontics
05.2015 - 04.2023

Mental Health Attendant/CNA

St. Elizabeth Hospital
06.2012 - 05.2015

Clinical Assistant II/Safety Care Trainer

Ridgeview Institute
09.2009 - 03.2012

Clinical Assistant

Ridgeview Institute
07.2006 - 09.2009

Associate of Science - Corrections Science

Moraine Park Technical College

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Carrie Marcon