Carrie Markert
El Cajon,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
17
17
years of professional experience
Work History
Dental Assistant
Wehrle Dental
San Diego, CA
09.2023 - Current
- Educated patients on proper oral hygiene techniques and habits.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Conducted routine maintenance of equipment used in dentistry operations.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Patient Coordinator
Dental Restorations
San Diego, CA
02.2023 - 08.2023
- Conducted research on health plan benefits to determine eligibility criteria for services.
- Compiled reports summarizing activities such as number of new or returning patients seen daily.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Assisted with the development of efficient office procedures for improved workflow.
- Prepared patient charts prior to visits as well as updated records after each visit.
Cashier
Target
La Mesa
02.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs.
Dental Assistant Intern
San Diego Dental Careers
11.2016 - 12.2016
- Ensured that all safety protocols were followed during each procedure.
- Performed routine laboratory duties such as pouring impression materials and fabricating temporary crowns and bridges.
- Greeted and welcomed patients upon arrival at the office, ensuring their comfort throughout their visit.
- Assisted dentists with administration of local anesthesia when necessary.
- Provided chair side assistance to the dentist during a variety of dental procedures.
- Prepared treatment rooms for dental procedures by setting up instruments, equipment, and materials needed for each procedure.
Manager
Blue Planet Laundry
San Diego
02.2012 - 02.2014
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
Team Member
KFC
San Diego
02.2010 - 02.2012
- Participated in team meetings to discuss strategies for improvement.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Identified opportunities for process improvements within the department.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
Supervisor
Pacsun
Otay Ranch
02.2008 - 02.2010
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
Education
Dental Assisting Certificate -
San Diego Dental Careers
San Diego, CA12.2016
Montgomery High School
San Diego, CA01.2009
Skills
- Inventory Control
- Data Analytics
- Process Improvement
- Strategic Planning
- Schedule development
- Operations Management
- Staff Management
- Inventory Oversight
- Goal-Oriented
- Industrial hygiene
- Training and mentoring
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Dental Assistant
Wehrle Dental
09.2023 - Current
Patient Coordinator
Dental Restorations
02.2023 - 08.2023
Cashier
Target
02.2018 - 03.2019
Dental Assistant Intern
San Diego Dental Careers
11.2016 - 12.2016
Manager
Blue Planet Laundry
02.2012 - 02.2014
Team Member
KFC
02.2010 - 02.2012
Supervisor
Pacsun
02.2008 - 02.2010
Dental Assisting Certificate -
San Diego Dental Careers
Montgomery High School
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