Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carrie Martin

Fairmont,WV

Summary

Dynamic leader with a proven track record at Parmar Oil Company, excelling in operations management and staff development. Enhanced district performance through strategic planning and effective sales management, maintaining payroll within target percentages. Skilled in fostering teamwork and collaboration, with a keen ability to resolve conflicts and drive employee engagement. Achieved significant improvements in compliance and sales team productivity.

Knowledgeable Supervisor with background in overseeing district operations and driving team performance. Managed multiple locations, ensuring compliance with company policies and improving overall efficiency. Displayed strong leadership and problem-solving skills in diverse environments. Resourceful Supervisor offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

27
27
years of professional experience
1
1
Certification

Work History

District Supervisor

Parmar Oil Company
09.2014 - Current
  • Ensured compliance with state and federal regulations, maintaining accurate records and documentation.
  • Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
  • Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
  • Improved district performance by implementing strategic plans and monitoring progress.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.
  • Controlling inventory
  • Maintain the payroll budget and keeping the payroll at a certain percentages
  • Reviewing the INIR and vendors
  • Working with PDI and POS
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Managed daily phone calls and had at 45 or more employees that I managed on a daily basis.

Waitress Supervisor

Belmont Motor Inn
01.1998 - 07.2015
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Managed 15 or more employes

Education

No Degree - Business

Fairmont State University
Fairmont, WV

High School Diploma -

East Fairmont High School
Fairmont
05-1998

Skills

  • Operations management
  • Staff development
  • Sales management
  • Employee engagement
  • Inventory management
  • Risk management
  • Communication and media
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Accomplishments

  • Supervised team of 15 manager and team members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Serve safe for the food program.


Timeline

District Supervisor

Parmar Oil Company
09.2014 - Current

Waitress Supervisor

Belmont Motor Inn
01.1998 - 07.2015

No Degree - Business

Fairmont State University

High School Diploma -

East Fairmont High School

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Carrie Martin