Carrie Martinez
Leavenworth,KS
Summary
Collaborative Insurance Verification Specialist with proven success building patient rapport and preserving data integrity. Smart, reliable and possessing extensive Medicaid and non-Medicaid benefits knowledge.
Overview
7
7
years of professional experience
Work History
A/ B/ DME Claims Specialist
Maximus Federal
Lawrence, KS
08.2018 - 07.2021
- Conducted full claim investigations and reported updates and legal actions.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Generated, posted and attached information to claim files.
- Modified, updated and processed existing policies.
- Maintained confidentiality of patient finances, records and health statuses.
- Acted as claims subject matter expert, answering internal and external questions and inquiries.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Enrolled 100-200 Medicare beneficiaries into new plans every day during open enrollment(09/15-127 of every year) not including the regular daily calls
- Checked documentation for accuracy and validity on updated systems.
Apple Tech Support Specialist
Alorica
Topeka, KS
07.2016 - 04.2017
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Recorded and maintained relevant notes for each client and work order.
- Resolved multiple technical support inquiries per day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and maintained courteous and effective working relationships
- Handled multiple calls per day to address customer inquiries and concerns
- Increased customer satisfaction by resolving Apple Tech issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Interviewer
BRFSS
Topeke, KS
06.2015 - 07.2016
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Observed participants and recorded results.
- Explained questions in better detail for interviewees to allow truthful answers.
- Conducted interviews with participants to assess eligibility
- Explained questions in better detail for interviewees to allow truthful answers
- Obtained updated contact information from all subjects and verified data for accuracy
- Completed surveys by rechecking contact information before ending each call
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
Crew Leader
Burger King
Topeka, KS
05.2013 - 06.2015
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Supervised crew of 2-4 employees on Burger King protocol
Education
Associate of Science - Medical Billing And Coding
WTI
Topeka, KS03.2013
Skills
- Bill Amendments
- Accounts payable specialist
- Medical claims submission
- Superb numerical abilities
- Telephone etiquette
- Coding participant data
- Inbound and outbound calls
- Data verification
- Client Engagement
- Recordkeeping
- Customer service and assistance
- Multitasking Abilities
- Active Listening
- Dependable and Responsible
Timeline
A/ B/ DME Claims Specialist
Maximus Federal
08.2018 - 07.2021
Apple Tech Support Specialist
Alorica
07.2016 - 04.2017
Interviewer
BRFSS
06.2015 - 07.2016
Crew Leader
Burger King
05.2013 - 06.2015
Associate of Science - Medical Billing And Coding
WTI