Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Carrie Massey

Colorado Springs,CO

Summary

I am a high performing healthcare professional with over 8 years of experience and a passion for Hospice. I am proficient in Microsoft word, 365, Excel, SharePoint, and Outlook. My specialties include documentation, auditing, EHR/EMR systems, written and verbal communication, leadership, and attention to detail.

Overview

7
7
years of professional experience

Work History

Hospice Triage Coordinator

Elara Caring
Colorado Springs, CO
02.2024 - Current
  • Developed and implemented triage protocols to ensure high-quality patient care.
  • Coordinated with medical personnel, nursing staff, and other departments to resolve any issues related to patient flow.
  • Facilitated communication between various departments within the hospital concerning patient care plans.
  • Responded quickly and efficiently when presented with emergent situations requiring immediate attention.
  • Communicated triage information to primary care team to discuss disposition.
  • Rendered telephone advice according to established guidelines and protocols.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Documented services discussed and provided details in electronic medical records.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Intake Coordinator

Bristol Hospice
07.2023 - 01.2024
  • The Intake Coordinator is responsible to assist the Executive Director (ED) in managing patient care services
  • This position acts as a professional liaison for community medical staff in outpatient and inpatient settings
  • This position also acts as a liaison and point of contact for insurance companies and providers related to patient homecare services
  • The Intake Coordinator responsibilities include the coordination of home hospice services when appropriate, providing resource information options and coordination of these services as needed
  • This position includes processing patient referrals and triaging incoming calls
  • This position requires attention to detail, thoroughness and accuracy.

HIS Specialist

Bristol Hospice
07.2019 - 02.2023
  • The Quality/HIS Specialist is responsible for assisting with the planning, organizing and facilitating of the Hospice Item Set (HIS) and other quality instruments and is experienced in quality assessments and data entry
  • This position is responsible for the data collection and organization of the quality improvement organization and is accountable for the monitoring, implementation and evaluation of HIS processes and programs to meet regulatory, accreditation and standards of practice.

CNA Manager

Bristol Hospice
07.2017 - 07.2019
  • As the CNA manager my duties were vast, and included scheduling, team building, managing community partner relationships, communication with my superiors and reporting directly to my RN supervisor weekly
  • I managed 28 full time CNAs and roughly 4-7 PRN CNAs at any given time
  • This job was full time Mon-Sat.

Education

BA in Psychology -

Briar Cliff University
Sioux City, Iowa

Skills

  • Attention to detail
  • Communication
  • Multitasking
  • Documenting
  • Leadership

Leadership Experience

Successfully led a team to superior patient care.

Communication Skills

Successful communication with all persons/parties involved during my tenure with Bristol.

References

Available upon request.

Timeline

Hospice Triage Coordinator

Elara Caring
02.2024 - Current

Intake Coordinator

Bristol Hospice
07.2023 - 01.2024

HIS Specialist

Bristol Hospice
07.2019 - 02.2023

CNA Manager

Bristol Hospice
07.2017 - 07.2019

BA in Psychology -

Briar Cliff University

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Carrie Massey