Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carrie Mathis

Clarksville,TN

Summary

Dynamic professional with a strong background in customer service and education, recognized for enhancing student engagement and loyalty at AHC Nursing Facility. Skilled in time management and problem-solving, I excel in high-pressure environments, ensuring efficient operations and fostering positive relationships. Committed to delivering exceptional service and support.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Dietary Aide

AHC Nursing Facility
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Lead Teacher/ Bus Driver

Just for Kids
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Lead Teacher

Gretta's Angels II
02.2022 - 12.2024
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Lead Teacher

Youth Academy
03.2011 - 12.2014
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Customer Service Representative

Convergys
03.2008 - 12.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

AT&T
03.1999 - 11.2007

Resolve complaints, process orders and provide information about customers account,products and services as primary point if contact between the company and its customers. Accept payment credit cards payments, checks etc.

Customer Service Representative

AAFES
04.1985 - 04.1998

Processing special orders,program sales for store, cash pickup, schedule etc. Supervised over 20 employees.

Education

Diploma - Child Daycare

ICS
Scranton, PA
07.1987

High School Diploma - Biology

Scott's Branch High
Summerton, SC
05.1979

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service

Accomplishments

Received a proficiency award in 1989

Courtesy award 1986

International Correspodence School Diploma

Child Daycare. 1987


Certification

Child Daycare

Timeline

Lead Teacher

Gretta's Angels II
02.2022 - 12.2024

Lead Teacher

Youth Academy
03.2011 - 12.2014

Customer Service Representative

Convergys
03.2008 - 12.2011

Customer Service Representative

AT&T
03.1999 - 11.2007

Customer Service Representative

AAFES
04.1985 - 04.1998

Dietary Aide

AHC Nursing Facility

Lead Teacher/ Bus Driver

Just for Kids

Diploma - Child Daycare

ICS

High School Diploma - Biology

Scott's Branch High
Carrie Mathis