Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carrie McAnear

Amarillo,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Amarillo Candle Company where I spearheaded quality control and productivity improvements. Skilled in Salesforce CRM and adept at fostering client relationships, I excel in high-volume call environments, demonstrating exceptional telephone etiquette and a positive attitude.

Overview

7
7
years of professional experience

Work History

Appointment Setter/ Researcher

Llano Cemetery
07.2023 - Current
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Acted as first point of contact and set appointments for prospective clients.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Customer Service Representative

Lawndale Bingo Hall
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cleaner

Sanex Cleaning
11.2021 - 06.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Production Manager

Amarillo Candle Company
04.2017 - 12.2022
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.

Education

Associate of Applied Science -

Amarillo College
Amarillo, TX

High School Diploma -

Clayton High School
Clayton, NM
05.2004

Skills

  • Script Memorization
  • Telephone Etiquette
  • Positive Attitude
  • Salesforce CRM
  • High-volume call environments
  • Time Management
  • Phone etiquette expert
  • Client Relationship Management

Timeline

Appointment Setter/ Researcher

Llano Cemetery
07.2023 - Current

Customer Service Representative

Lawndale Bingo Hall
05.2023 - Current

Cleaner

Sanex Cleaning
11.2021 - 06.2023

Production Manager

Amarillo Candle Company
04.2017 - 12.2022

Associate of Applied Science -

Amarillo College

High School Diploma -

Clayton High School

Similar Profiles

CREATE PROFILE
Carrie McAnear