Summary
Overview
Work History
Education
Skills
Timeline
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Carrie McFerren

Tampa,FL

Summary

Dynamic leader with extensive experience at Bonefish Grill Restaurants, excelling in customer service and strategic team guidance. Proven track record in enhancing team performance and guest satisfaction through innovative security protocols and community engagement. Skilled in time management and decision-making, significantly contributing to restaurant profitability and operational excellence.

Overview

4
4
years of professional experience

Work History

Managing

Bonefish Grill Restaurants
01.2025 - Current
  • Maintain proper staffing levels with quality employee.
  • Career growth of hourly team members is very important to me. I have a great passion in teaching everything I know to help them move up in the company
  • Implement effective security protocols to always ensure the ongoing safety of both our employees and guests.
  • Comply with operational, safety and sanitation standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards
  • Taking positive and negative criticism from the guest is very important in growing the business.
  • I started with Bonefish in the bar and have worked my way up from there. I am comfortable in the kitchen in all areas and also in the FOH.
  • I enjoy doing community events so I can introduce new and up coming specials and also show off some of our anglers.

Managing Partner

Bonefish Grill Restaurants
09.2020 - 11.2024
  • Managing all employees to maintain high employment quality standards consistent with the Bonefish Grill Brand (includes hiring, development, counseling, promotion, discipline and termination as appropriate)
  • Maintaining all employee files and ensuring that all required documentation is complete and accurate
  • Ensuring that the restaurant is fully staffed, and employees are trained in all aspects of job responsibilities
  • Implementing effective security protocols to always ensure the ongoing safety of both our employees and guests.
  • Respond to complaints, with the goal of turning dissatisfied guests into return guests
  • Developing initiatives to build sales, profitability and guest counts
  • Verifying that all menu items are made according to the recipe and that presentation is up to Bonefish Grill standards
  • Adhering to company standards and service levels to increases sales and minimize costs
  • Maintaining proper inventory levels and placing orders within established guidelines
  • Managing restaurant P&L
  • Enforcing safety and sanitation, maintenance and regulatory compliance for the entire restaurant and premises
  • Ensuring that all operational basics and standards are adhered to with total commitment and passion
  • Overseeing all restaurant administrative requirements including cash handling, completion of guest liability, property, casualty, workers compensation reports, and governmental compliance
  • Ensuring that the Bonefish Grill’s Principles and Beliefs are continually taught and practiced
  • Leading the restaurant and its employees in active community involvement with a strong presence at events, clubs, and organizations
  • Demonstrating high ethical judgement, adhering to standards laid out in the Company's Code of Ethics policy

Education

Business Administration And Management

University of Maine
Orono, ME

Skills

  • Customer service
  • Strategic Team Guidance
  • Time management
  • Decision-making

Timeline

Managing

Bonefish Grill Restaurants
01.2025 - Current

Managing Partner

Bonefish Grill Restaurants
09.2020 - 11.2024

Business Administration And Management

University of Maine

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Carrie McFerren