Carrie McKnight
Silver Spring,MD
Summary
Experienced professional with a robust background in customer service, administrative support, and logistics. Skilled in creating positive customer experiences, managing detailed administrative tasks, and ensuring compliance with regulatory standards. Proven ability to adapt to diverse roles and deliver results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Retail Service Agent
DHL Express Service Point
Silver Spring, MD
04.2024 - Current
- Managed domestic and international shipping processes, ensuring accurate documentation and labeling for customer shipments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Inspected and verified shipments against the Global Service Directory, ensuring commodities met all regulatory standards and were compliant for international shipping.
Standardized Patient
The George Washington University
Washington, DC
08.2022 - 02.2024
- Excelled in simulating a broad spectrum of medical conditions, enhancing learning experiences for medical students through realistic patient interactions.
- Skilled at adjusting performance based on scenario requirements and providing consistent, realistic interactions to enhance learning outcomes.
- Experienced in providing constructive feedback to learners, offering valuable insights to enhance clinical skills, and patient interaction techniques.
Home Care Scheduler
JSSA
Rockville, Maryland
08.2023 - 01.2024
- Optimized patient care by leveraging WellSky Personal Care software for effective scheduling and caregiver assignment
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained open lines of communication with patients, families, and medical staff to make sure that appointments were made to suit everyone's schedules and preferences
Front Desk Receptionist
RE/MAX
Gaithersburg, Maryland
09.2020 - 01.2021
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite
Administrative Assistant
UC Alternative
Rockville, Maryland
05.2018 - 12.2018
- Communicated effectively among reimbursable employers and high-level executives
- Routed business correspondence, documents, and messages to correct departments and staff members
- Utilized Hoover's platform to gather extensive background information and industry data
Call Center Representative
Foundation Marketing Group
Gaithersburg, Maryland
02.2017 - 03.2018
- Conducted upwards of 250 outbound calls per day
- Increased attendance of webinars, virtual events, and conferences
- Memorized scripts that described important corporate event information, to persuade potential clients to attend event and/or conference
Education
Bachelor of Science - Communication Studies
Towson University
Baltimore, MD05.2015
Skills
- Customer Service
- Administrative Support
- Compliance Awareness
- Scheduling and Coordination
- Logistics Support
References
References available upon request.
Timeline
Retail Service Agent
DHL Express Service Point
04.2024 - Current
Home Care Scheduler
JSSA
08.2023 - 01.2024
Standardized Patient
The George Washington University
08.2022 - 02.2024
Front Desk Receptionist
RE/MAX
09.2020 - 01.2021
Administrative Assistant
UC Alternative
05.2018 - 12.2018
Call Center Representative
Foundation Marketing Group
02.2017 - 03.2018
Bachelor of Science - Communication Studies
Towson University
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