Carrie Mcleod
Milton
Summary
Dynamic Account Manager with a proven track record at Hydraulic Supply Company, excelling in strategic account development and relationship management. Enhanced client satisfaction through tailored solutions and effective communication, while driving significant revenue growth. Skilled in problem-solving and teamwork, consistently identifying upselling opportunities to optimize sales outcomes.
Overview
19
19
years of professional experience
Work History
Account Manager - B2B Business Development
Hydraulic Supply Company
06.2023 - Current
- Developed tailored solutions to meet diverse client needs, enhancing satisfaction and loyalty.
- Executed targeted lead generation initiatives that expanded the client base significantly.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted comprehensive market research, identifying emerging trends and opportunities for growth.
- Facilitated contract negotiations that resulted in mutually beneficial agreements with clients.
- Established strong client relationships through regular communication and personalized service.
- Monitored performance metrics, adjusting strategies to optimize sales outcomes.
- Identified upselling opportunities within existing accounts, increasing overall revenue streams.
- Led training sessions for junior team members, enhancing team capabilities and performance.
- Implemented customer feedback mechanisms to improve service offerings and address concerns.
- Coordinated client onboarding processes to ensure seamless transition and satisfaction.
- Participated in industry events to cultivate networks and foster new business relationships.
- Drafted and presented comprehensive sales proposals tailored to specific client requirements.
- Researched competitors to develop strategies that effectively positioned the company in the market.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
Account Manager
MORSE HYDRAULICS USA, LLC
12.2017 - 05.2023
- Developed tailored sales strategies to meet client-specific needs and enhance account performance.
- Facilitated cross-functional collaboration between sales, marketing, and product teams to improve service delivery.
- Managed client onboarding processes, ensuring seamless integration and immediate issue resolution.
- Conducted comprehensive customer feedback analysis to identify service gaps and enhance client satisfaction.
Inside Sales Representative
WILLIAMS OIL FILTER SERVICE
02.2007 - 12.2017
- Developed strong client relationships through effective communication and personalized service.
- Conducted thorough needs assessments to identify customer requirements and recommend suitable products.
- Facilitated product knowledge training sessions to enhance team capabilities and service quality.
- Managed sales pipeline efficiently, ensuring timely follow-ups and progress tracking.
Education
High School Diploma -
WILSON HIGH SCHOOL
Tacoma, WANo Degree - AUTOMOTIVE TECH.
Clover Park Technical College
Lakewood, Washington, WA06-2001
Skills
- Product and service sales
- Relationship management
- Strategic account development
- New territory penetration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Team motivation
Timeline
Account Manager - B2B Business Development
Hydraulic Supply Company
06.2023 - Current
Account Manager
MORSE HYDRAULICS USA, LLC
12.2017 - 05.2023
Inside Sales Representative
WILLIAMS OIL FILTER SERVICE
02.2007 - 12.2017
High School Diploma -
WILSON HIGH SCHOOL
No Degree - AUTOMOTIVE TECH.
Clover Park Technical College