Carrie McLeod
Milton
Summary
Dedicated Account Manager with extensive experience in managing client accounts and resolving inquiries. Committed to ensuring customer satisfaction while identifying opportunities for business growth.
Overview
19
19
years of professional experience
Work History
Account Manager - B2B Business Development
HYDRAULIC SUPPLY COMPANY
Kent
06.2023 - Current
- Developed strong relationships with key B2B clients to enhance customer satisfaction.
- Identified new business opportunities to expand the client base and market presence.
- Conducted market research to understand industry trends and competitive landscape.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Provided product knowledge support to clients, demonstrating features and benefits effectively.
- Provided technical support when necessary during demos or troubleshooting sessions with customers or prospects.
Account Manager - B2B Business Development
MORSE HYDRAULICS USA, LLC
KENT
12.2016 - 06.2023
- Achieved revenue targets by leading sales team through strategic planning.
- Identified new growth opportunities by analyzing market trends.
- Established and nurtured relationships with key clients while retaining existing customers.
- Conducted sales consultations to educate clients on products and services.
- Trained and mentored junior sales personnel to enhance performance and success.
- Provided technical support to customers, addressing inquiries about product features.
Account Manager - B2B Business Development
WILLIAMS OIL FILTER SERVICE
Tacoma
02.2007 - 12.2016
- Developed strong relationships with key B2B clients to enhance customer satisfaction.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
Education
Automotive Engineering
Clover Park Technical College
Lakewood, Washington, WA06-2001
Skills
- Client relationship management
- Account planning
- Market analysis
- Contract negotiation
- Product presentation
- Business development
- Strategic thinking
- Relationship building
Timeline
Account Manager - B2B Business Development
HYDRAULIC SUPPLY COMPANY
06.2023 - Current
Account Manager - B2B Business Development
MORSE HYDRAULICS USA, LLC
12.2016 - 06.2023
Account Manager - B2B Business Development
WILLIAMS OIL FILTER SERVICE
02.2007 - 12.2016
Automotive Engineering
Clover Park Technical College