Carrie McMillan
Ogden
Summary
Dedicated professional with strong customer service, teamwork, and problem-solving skills. Proven ability to manage front desk operations and execute sales effectively, ensuring high guest satisfaction and operational efficiency.
Self-motivated and reliable individual with a versatile background in front desk management and sales. Known for effective communication and adaptability in fast-paced environments, contributing to enhanced customer experiences and streamlined operations.
Overview
22
22
years of professional experience
Work History
Worked Front Desk, Did Tuitions & Sold Equipment
Komplete Martial Arts
Farr West, Ut
11.2019 - 05.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Did tuitions
- Executed sales of martial arts equipment, ensuring optimal inventory turnover.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Cashier
Sam's Town Casino
Layton, Ut
02.2008 - 03.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash handling procedures, ensuring accuracy in all monetary exchanges.
- Assisted in training new staff on operational procedures and customer service standards.
- Facilitated resolution of customer inquiries and concerns to enhance guest satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Ace Hardware
St. George, Ut
03.2005 - 11.2007
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and register operations.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Implemented process improvements that decreased transaction times and streamlined checkout workflow.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier Team Lead
Winegar's Grocery
Clearfield, Ut
05.2003 - 10.2004
- Implemented process improvements that streamlined checkout operations and reduced wait times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Clearfield High
Clearfield05-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Very Reliable
- Fast Learner
- Hard worker
Accomplishments
- Achieved [Result] through eff
Languages
English
Timeline
Worked Front Desk, Did Tuitions & Sold Equipment
Komplete Martial Arts
11.2019 - 05.2025
Cashier
Sam's Town Casino
02.2008 - 03.2009
Cashier Team Lead
Ace Hardware
03.2005 - 11.2007
Cashier Team Lead
Winegar's Grocery
05.2003 - 10.2004
High School Diploma -
Clearfield High