Carrie M. Cramer
Lincoln,NE
Summary
Mature professional with high ethical standards, having over 10 +years in upper executive administration and management. Accomplished in critical thinking, collaborating to make team decisions and working independently.
Overview
28
28
years of professional experience
Work History
Lead
Health Information Management
Lincoln, NE
06.2024 - Current
- Give direct support to Manager to include back up for reporting, escalate any staffing issues/concerns
- Lead a group of three staff in entering documents and information into the Electronic Health Record ensuring that turnaround time is maintained at all times
- Prepare slides for daily huddle/ review and update tip sheets
- Evaluate staffing, call offs, work volumes
- Conduct Audits/ Training/ Follow up on IRIS submission (error reporting)
- Run Provider Deficiency Report on a weekly basis and reach out via chats and phone calls
- Acknowledge /Answer staff emails, contact departments as needed, including Leadership
- Request needed support and/or supplies in order for the team to succeed
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Release of Information Clerk II
Cancer Treatment Centers of America (Now City of Hope)
Wickenburg, AZ
05.2014 - 05.2024
- Maintain effective relationships with internal and external customers
- Release internal records to external facilities including short term and long term disability claims, social security disability and third parties.
- Heavy phone communication with patients and outside facilities
- Coordinate all incoming requests and process in order of urgency, maintaining turn around times
- Navigated within patient records to locate requested documentation, successfully completing over 40 requests per day.
- Processed patient requests for medical records in compliance with HIPAA regulations.
- Verified accuracy of information provided to ensure completeness and consistency in documentation.
Intake Coordinator
Cancer Treatment Centers of America (Now City of Hope)
Goodyear, AZ
11.2011 - 05.2014
- Collected records from outside facilities for new patient appointments
- Worked with critical deadlines and maintained HIPAA laws regarding obtaining records
- Heavy phone communication to ensure all documents were complete and accurate
- Entered all record documentation into the EHR system and sent imaging CD’s to the PACs clerk for entry
Administrative Assistant to the Director of Nursing
Remuda Ranch
Wickenburg, AZ
12.2007 - 10.2008
- Compiled reports in Word, Excel, PowerPoint for Director of Nursing and upper management
- Maintained high levels of confidentiality
- Reference checks and orientation/training of new staff
- Payroll for 80 staff members
- Prepared annual reviews for all staff / Minutes and daily clerical duties
- Backup for scheduling staff to cover the units using specific program application
Administrative Assistant to the Executive Director of Nursing
Remuda Ranch
AZ
05.2002 - 12.2007
- Created and compiled reports in Word, Excel and Power Point for executive management
- Maintained schedule for EDON (Executive Director of Nursing)
- Acting right hand for EDON to maintain high levels of confidentiality
- Responsible for special projects, preparing agendas and transcribing meeting minutes
- Made all travel arrangements for upper level management
- Assisted in supervision of Administrative Assistants to guide and stream line job duties
- Submitted mileage and staff expense forms for EDON
- Purchase orders, processed routine forms, received and sorted department mail
- Performed payroll procedures for department
- Revise protocols and policies and procedures/ various clerical duties
Assistant to the President
Phoenix Alarm
Phoenix, AZ
09.1998 - 03.2002
- Maintained schedule, company correspondence, special projects.
- Maintained high confidentiality.
- Processed all sales contracts for western regional offices.
- Responsible for background checks, and highly sensitive data that required high security clearance.
- Assisted human resource manager when needed.
Education
Some College (No Degree) - General
Central Bible College
Springfield, MOSkills
- Microsoft Office
- Google Worksheets
- Teams, Google Chat, Zoom
- Electronic Health Records
Value To Organization
- Mature professional with high ethical standards, having over 10 +years in upper executive administration and management.
- Team player who is challenge oriented, innovative, optimistic and enthusiastic.
- Adept at making decisions, people orientated, experienced working in environment.
- Accomplished in areas of data entry, compiling reports and transcribing meeting minutes.
- Task-orientated and precise, with high performance standards.
- Excellent oral and written skills, with excellent knowledge in computers, Microsoft Word, Excel, Power Point, Allscripts and Epic.
Timeline
Lead
Health Information Management
06.2024 - Current
Release of Information Clerk II
Cancer Treatment Centers of America (Now City of Hope)
05.2014 - 05.2024
Intake Coordinator
Cancer Treatment Centers of America (Now City of Hope)
11.2011 - 05.2014
Administrative Assistant to the Director of Nursing
Remuda Ranch
12.2007 - 10.2008
Administrative Assistant to the Executive Director of Nursing
Remuda Ranch
05.2002 - 12.2007
Assistant to the President
Phoenix Alarm
09.1998 - 03.2002
Some College (No Degree) - General
Central Bible College