Carrie Kussin
Office Manager
Woodstock,IL
Summary
Skilled Office Coordinator proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
21
21
years of professional experience
Work History
Medical Office Coordinator
Northern Illinois Recovery. Drug Rehab Center Northern IL
Crystal lake , IL
08.2024 - Current
- Created and maintained medical records from time of admission through patient discharge.
- Created memoranda and documents to relay important information to staff.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
Behavioral Health Technician
Northern Illinois Recovery. Drug Rehab Center Northern IL
Crystal Lake, IL
01.2023 - 08.2024
- Documented behavioral incidents to keep accurate records.
- Documented patient behavior, interventions completed and patient response to interventions.
- Completed patient reports daily and submitted to management for evaluation.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
- Facilitated on-site activities, support groups, and outings for clients.
- Taught clients how to complete basic household chores and prepare food.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Provided therapeutic activities to assist with patient development.
- Assessed patient progress and reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
Behavioral Health Technician
Footprints To Recovery
Elgin, IL
04.2022 - 12.2022
- Documented behavioral incidents to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Educated clients on important life skills, housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Assisted in examination and treatment of patients under direction of nursing staff.
- Documented patient behavior, interventions completed and patient response to interventions.
- Conducted searches of clients upon return to facility.
- Coordinated lectures and recreational activities for patients.
- Completed patient reports daily and submitted to management for evaluation.
Bank Teller
Chase Bank
Woodstock, IL
01.2022 - 01.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Opened new checking, savings and lines of credit for customer accounts.
Radiology Scheduling Manager
Boulder Community Hospital
Boulder, CO
01.2006 - 01.2009
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Completed and compiled medical statistical reports, using [Software] and [Software].
- Created weekly and monthly reports and presentations.
- Used [Software] to maintain and update patient database and staff records.
- Received and screened phone calls and emails.
- Followed up with doctors' offices to verify proper scheduled exams.
- Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries and setting up presentations.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Medical Office Assistant
Mountain Family Health Centers
Black Hawk, CO
01.2004 - 01.2006
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
Education
Nederland High School
Nederland, CO06.2000
Skills
- Knowledge of Medical Terminology
- Crisis Management
- Verbal and Written Communication
- Adaptability and Flexibility
- Problem-Solving
- Mental Illness Treatment
- Active Listening
- Attention to Detail
- Problem Solving
- Behavior Observation
- Critical Thinking
- Employee Training
- Admissions Intake
- Records Management
- Emergency Response
- Incident Reporting
- Clerical Functions
- Nursing Assistance
- HIPAA compliance
- Office management
- Appointment setting
Timeline
Medical Office Coordinator
Northern Illinois Recovery. Drug Rehab Center Northern IL
08.2024 - Current
Behavioral Health Technician
Northern Illinois Recovery. Drug Rehab Center Northern IL
01.2023 - 08.2024
Behavioral Health Technician
Footprints To Recovery
04.2022 - 12.2022
Bank Teller
Chase Bank
01.2022 - 01.2022
Radiology Scheduling Manager
Boulder Community Hospital
01.2006 - 01.2009
Medical Office Assistant
Mountain Family Health Centers
01.2004 - 01.2006
Nederland High School
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