Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Location Manager
Foundation Partners Group
Meridian , ID
02.2020 - Current
Organized and coordinated visitations, memorial services, graveside services, cremations, burials, entombment's, and other related activities.
Performed embalming procedures on deceased persons in preparation for funerals.
Addressed all client questions and requests for information relating to funeral services and pricing.
Removed deceased from place of death and transported to funeral home.
Negotiated contracts with vendors such as florists or musicians for use at funerals.
Oversaw staff members responsible for preparing the body for viewing or burial.
Ensured compliance with state laws governing the operation of a funeral home.
Prepared death certificates and drafted obituaries.
Obtained information to complete death certificates or burial permits.
Obtained doctors' signatures on death certificate to complete insurance claim forms.
Participated in community activities for funeral home promotions and other purposes.
Developed and documented implementation plans for new software systems.
Provided technical assistance to internal teams during the development of system configurations.
Tested various scenarios to ensure accuracy of data entry into the system.
Conducted training sessions for users on how to use the newly implemented software program.
Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
Collaborated with IT staff to develop system requirements based on customer needs.
Monitored progress of implementations in order to meet deadlines set by clients.
Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
Identified discrepancies to devise and initiate cost-effective solutions.
Education
Bachelor of Science - Funeral Service And Mortuary Science
Arapahoe Community College
Littleton, CO
05.2023
Bachelor of Arts - Interior/Architectural Design
University of Idaho
Moscow, ID
04.1996
Skills
Negotiation
Contracting
Territory Management
Customer Service
Documentation
Sales
Inventory Management
Staff Management
Cost Reduction
Project Management
Workload Management
Detail-Oriented
Certification
Licensed Mortician and Funeral Director - 2023
Licensed Life Producer - 2020
Licensed Cosmetologist - 2017
Licensed Real Estate Agent - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.