LATASHA MELVIN
Philadelphia,PA
Summary
Well-organized Administrative Assistant with demonstrated knowledge of healthcare procedures and administrative operations in various environments. Experienced with insurance forms, charts and other business correspondence.
Overview
16
16
years of professional experience
Work History
Administrative Assistant II/ Production Assistant
American Red Cross
Philadelphia, PA
11.2018 - Current
- Provide administrative support to the Technical Services/ NRLST staff including coordinating travel, housing, food and planning/scheduling meetings
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Maintain NRLST/ IRL related report files and/or electronic records
- Acts as POC for Document Control activities for the department
- Prepare, finalize and distribute final reports to customers in a timely manner with minimal errors
- Enters/ Reviews donor data for American Rare Donor Program into database and prepare packets to be sent to the ARC IRL and AABB
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
Program Support Specialist
WES Health System
Philadelphia, PA
12.2012 - 11.2018
- Provide operational and administrative support in areas such as timekeeping, payroll, scheduling appointments, coordinating meetings, interviews and distributing mail
- Offer and document consent forms in patient health records
- Execute routine billing assignments, including preparing correspondence and insurance verification
- Requests records from treatment facilities, diagnostic testing facilities, hospitals and doctor offices through phone calls and faxes
- Manage incoming and outgoing calls while recording accurate messages
- Design and lead training for clinical and administrative staff under the direction of Director
Event Supervisor
Central Parking
Philadelphia, Pennsylvania
04.2011 - 09.2012
- Supported the Operations Manager in supervision and placement of staff and training of employees
- Supervised, coordinated activities of workers at location and engaged in receiving cash
- Ensured that cash handling and exemplary customer service standards are met to all times
- Handle customer complaints and report issues to management
- Cross-trained and backed up other customer service managers
Pre- Certification Specialist
Bravo Health Inc
Philadelphia, Pennsylvania
10.2011 - 01.2012
- Responsible for non-clinical administrative, data management and support services
- Responsible for obtaining and communicating pre- authorization as needed per insurance company requirements
- Issue referrals contact providers and specialist via telephone and electronic fax
- Answer calls from inbound queue using exemplary customer service, support company and departmental QA/QI initiatives
- Refer callers to correct departments
Medical Receptionist
Germantown Pain Clinic
Philadelphia, PA
10.2009 - 10.2010
- Responsible for greeting patients, collecting and entering insurance information, collecting payments associated with services rendered and reconciliation of daily services
- Handled all clerical office work
- Assisted chiropractors by implementing treatment plans, referrals, new patient registration, appointment setting, light housekeeping and answered incoming calls on multi-phone line system
- Received, scanned and sorted mail. Maintained medical records and executed all record request
Medial Office Manager
Frazer Family Chiro & Wellness
Upper Darby, Pennsylvania
10.2007 - 05.2009
- Provided on site supervision, payroll and training to 10 employees at two physical therapy clinics
- Review and approve all Front Office staff reviews, disciplinary procedures using company’s approved policy and procedures
- Balanced monthly general ledger accounts to accurately record cost and month end accruals
- Accurate and timely data entry of all accounts receivable and accounts payable transactions
- Met with stakeholders and maintained productive relationships
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Executed routine billing assignments, including preparing correspondence and insurance verification
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Online2020
Diploma - Medical Office Management
Bright wood Career Institute
2005
Skills
- Effective leader
- Effective communicator
- Staff training/development
- Report & Document Preparation
- Medical Records Management
- Efficient multi-tasker
- Accounts Receivable/ Payable Specialist
- Bookkeeping & Payroll
- Inventory Management
- Dispatching
- Customer Service
- Event planning
Timeline
Administrative Assistant II/ Production Assistant
American Red Cross
11.2018 - Current
Program Support Specialist
WES Health System
12.2012 - 11.2018
Pre- Certification Specialist
Bravo Health Inc
10.2011 - 01.2012
Event Supervisor
Central Parking
04.2011 - 09.2012
Medical Receptionist
Germantown Pain Clinic
10.2009 - 10.2010
Medial Office Manager
Frazer Family Chiro & Wellness
10.2007 - 05.2009
Bachelor of Science - Healthcare Management
Colorado Technical University
Diploma - Medical Office Management
Bright wood Career Institute
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