CARRIE MENSAH
Bronx,NY
Summary
Military Veteran with 5+ years of customer service roles. Proven experience in building exceptional relationships with keen skills, high level of initiative, attention to detail, and commitment to excellence and growth. Possess extensive knowledge in all areas of customer service, administrative support, problem solving, and relationship building. Proven ability to provide customer service in high-volume populations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with patron who are experiencing concern. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
United States Army
Fort Campbell North, KY
10.2020 - 06.2023
- Led 5 personnel and performed warehouse management functions to maintain equipment records and parts
- Advised senior managers on best practices for inventory and supply chain management
- Operated global logistics system and prepared unit supply documents to account for inventory, while also managing supply distribution points for expendable supplies, parts, food, fuel, and ammunition
- Analyzed data and designated materials required to complete orders; arranged orders, turn-in and lateral transfer of materials to meet production schedules.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
Logistics Specialist
United States Army
Fort Campbell North, KY
10.2020 - 06.2023
- Ordered supplies and maintained consistent inventory, contributing to operational readiness, and ensuring the availability of supplies and materials at a moment's notice
- Verified quantities received against bills of contracts, purchase requests, and shipping documents
- Unloaded, unpacked, counted, segregated, palletized, and stored incoming supplies and equipment; completed inventory annually to ensure 100% accountability of equipment and materials.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Utilized software programs to track shipments from origin to destination.
- Organized and maintained order documentation.
- Worked with team members to improve process integration and flow.
- Scheduled material deliveries, equipment repair and shipment transportation.
Customer Service Associate
Walgreens
Bronx, NY
02.2020 - 10.2020
- Greeted customers and assisted in reconciling inquiries regarding store and merchandise
- Maintained knowledge of current sales, promotions, policies, exchanges, and security practice
- Oversaw the register and computer sale prices, total purchase, and received and safeguarded cash and credit card payment
- Organized and prioritized job-related tasks, improving team responsibilities, and effectively resolving problems within departments
- Maintained high performance skills and leadership shown through quality of service.
- Performed additional duties as assigned by management team.
- Consulted with customers regarding needs and addressed concerns.
Accountant /Market Analyst
Guinness Ghana Brewery Limited
Lapaz, Ghana, N/A
01.2017 - 01.2018
- Ensure maximum return on investment by selecting appropriate suppliers and leading negotiations, providing additional value for the company by aided in managing the company's finances
- Led commercial communications with suppliers of goods and services within the scope of Procurement
- Utilized knowledge of marketplace trends, benchmark pricing, and innovations ensuring patrons were getting the best deal and updated information
- Managed pending invoice file by working with Accounts Payable on pricing issues as well as upkept with any follow-up on open and unconfirmed purchased orders
- Maintain vendor maintenance file - set up all new vendors for all locations including Corporate.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Prepared monthly closing entries for multiple companies' books of records.
Education
Bachelor of Science - Mechanical Engineering - Mechanical Engineering
Kwame Nkrumah - University of Science And Technology
Ghana06-2017
High School Diploma -
West African Senior High School
Ghana05-2013
Skills
- Software: Microsoft Office Suite
- Operation Systems: Mac/Windows
- MATLAB
- AutoCAD
- Microsoft Office Suite
- QuickBooks
Skills acquired in the Army
- Weapons handling
- Physical training & fitness
- Safe handling of weapons, equipment, and explosives
- Land navigation
- CPR
- Weapons Qualification
Other Skills acquired
- Time managemet
- Attention to detail
- Team player
- Multitasking and can manage multiple projects
- Ability to gather relevant information and conduct research
- Securing documents
- Have great leaderhip qualities
Certification
Patient Care Technician, National Health Career Association, #P6P6X6Z2
Custom
Customer Service | Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully diffusing situations while providing quality service. Able to communicate enthusiasm about a product, service, or concept and understands how messages affect audiences. Independent & Team Player | Enjoys collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
Custom
- Risk Mitigation
- Customer Service
- Operational Support
- Safety & Compliance
- Medical Terminology
- Organization
- Equipment Management
- Records Management
- Communication
Timeline
Team Lead
United States Army
10.2020 - 06.2023
Logistics Specialist
United States Army
10.2020 - 06.2023
Customer Service Associate
Walgreens
02.2020 - 10.2020
Accountant /Market Analyst
Guinness Ghana Brewery Limited
01.2017 - 01.2018
Bachelor of Science - Mechanical Engineering - Mechanical Engineering
Kwame Nkrumah - University of Science And Technology
High School Diploma -
West African Senior High School
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