Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Miller

Hughesville,PA

Summary

Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.

Overview

13
13
years of professional experience

Work History

Customer Service Lead

Sam's Club
Muncy, Pennsylvania
05.2011 - Current
  • Monitored team performance against set targets and KPIs.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Handled customer inquiries and complaints in a professional manner.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Implemented changes based on feedbacks received from customers.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Conferred with customers by telephone or in person to provide information about products or services.
  • Supported sales team members to drive growth and development.

Head Varsity Cheerleading Coach

East lycoming school district
Hughesville , Pennsylvania
06.2019 - Current
  • Recruited, trained and mentored assistant coaches.
  • Provided support, guidance and motivation to team members.
  • Supervised safety protocols during practices and competitions.
  • Developed routines suitable for different age groups or competitive levels.
  • Organized and coordinated team practices and competitions.
  • Acted as liaison between school administration, faculty members, booster clubs and parents.
  • Created a positive environment that encouraged respect among teammates.
  • Coordinated transportation arrangements for away games or tournaments.
  • Communicated regularly with parents regarding practice schedules, game events and fundraising activities.
  • Developed and implemented strategies to improve team performance.
  • Assessed skill levels of potential cheerleaders for tryouts.
  • Managed the budget for uniforms, equipment and travel expenses.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Education

Some College (No Degree) - Human Resources Management

Lock Haven University of Pennsylvania
Lock Haven, PA

Skills

  • Team Management
  • Scheduling
  • Team motivation
  • Safety awareness
  • Strategic Planning
  • Verbal and written communication
  • Policy Enforcement
  • Service Upselling
  • Customer Support
  • Policy understanding
  • Cross-selling abilities
  • Goal Setting
  • Active Listening
  • Problem-solving abilities
  • Task Prioritization

Timeline

Head Varsity Cheerleading Coach

East lycoming school district
06.2019 - Current

Customer Service Lead

Sam's Club
05.2011 - Current

Some College (No Degree) - Human Resources Management

Lock Haven University of Pennsylvania

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Carrie Miller