Carrie Miller
Janesville
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Specialist IV
JPMorgan Chase
Janesville
09.2012 - Current
- Worked closely with other departments to ensure timely resolution of escalated client issues.
- Assisted in onboarding new clients, including setting up accounts and providing training on product usage.
- Identified opportunities for improvement within the customer service process and recommended changes accordingly.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Conducted regular follow-up calls with customers in order to assess their satisfaction level with our services.
- Participated in weekly team meetings to discuss performance metrics and areas for improvement.
- Monitored customer feedback surveys and implemented changes based on results.
- Resolved complex customer queries quickly and efficiently while maintaining a positive attitude throughout the process.
- Received and submitted payments, updated account information and provided receipts.
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Elementary Education
Elgin Community College
Elgin, IL 08.2000 - 08.2004
Skills
- Account management
- Customer relationship management
- Conflict resolution
- Process improvement
Accomplishments
- Receive awards every month for my outstanding customer service.
- Mentor colleagues
- Train new hires
References
References available upon request.
Timeline
Client Service Specialist IV
JPMorgan Chase
09.2012 - Current
Associate of Science - Elementary Education
Elgin Community College
08.2000 - 08.2004