Carrie Miller
Forest City,PA
Summary
Dynamic Dispatcher with proven expertise at TE Spall and Son, adept at optimizing route efficiency and enhancing customer support response time. Skilled in computer-aided dispatch systems and conflict resolution, I excel in high-pressure environments, ensuring timely assistance and fostering strong client relationships. Committed to operational excellence and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher/Csr
TE Spall and Son
07.2020 - Current
- Monitored incoming calls and prioritized dispatching requests to ensure timely responses.
- Assisted in coordinating schedules for field personnel to optimize route efficiency.
- Utilized computer-aided dispatch systems to log incidents and track vehicle locations.
- Communicated effectively with team members to relay critical information promptly.
- Learned safety protocols and emergency procedures to enhance operational readiness.
- Supported training initiatives for new dispatchers, fostering a collaborative environment.
- Adapted quickly to changing situations, demonstrating flexibility in fast-paced environments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Assisted customers with inquiries and resolved issues effectively.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Linen Technician
Dempsey Uniform & Linen Supply
04.2019 - 05.2020
- Operated laundry machinery to process linens efficiently while adhering to safety protocols.
- Inspected and sorted linens for quality control, ensuring customer specifications were met consistently.
- Assisted in training new team members on operational procedures and equipment usage.
- Maintained cleanliness and organization of work area to optimize workflow and productivity.
- Maintained a clean and organized work area, adhering to safety protocols and promoting overall workplace safety.
- Managed daily tasks efficiently while prioritizing urgent requests from clients or internal departments.
- Implemented quality control measures that resulted in fewer damaged items being returned from customers.
- Collaborated with other departments to address any linen-related issues or concerns, promoting a positive working environment.
Kitchen Staff Member
Steve and Irene’s Hoagies
01.2008 - 03.2019
- Prepared and assembled hoagies following standardized recipes to ensure consistency and quality.
- Maintained cleanliness and organization of kitchen areas, adhering to safety and hygiene standards.
- Assisted in inventory management by restocking ingredients and supplies as needed.
- Operated kitchen equipment efficiently, including slicers, mixers, and grills, while ensuring proper maintenance.
- Collaborated with team members to streamline food preparation processes for faster service delivery.
- Trained new staff on kitchen procedures, safety protocols, and efficient work practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Education
High School Diploma - General Studies
Carbondale Area Junior/Senior High School
Carbondale, PA06.1995
Skills
Dispatch record maintenance, Route optimization, Appointment scheduling,
Computer skills, Face-to-face communication, Invoice processing, Client interaction via phone calls, Balancing cash drawers, Improving customer support response time, Client rapport building, Email customer support, Communication skills, Quality inspection, Zoom, Photocopying, Administrative experience, Customer relationship management, Computer literacy, Payment card processing, Dispatch software communication,
Greeting customers, Payment verification, Driver behavior monitoring, Customer issue escalation, Phone communication, Customer records maintenance, Verizon Connect, Sales negotiation, Confidential information handling, Cash handling machinery, Realtime scheduling adjustments, Microsoft Teams, Phone answering, Organizational skills, File organization, Mail processing, Order processing, Dispatching, Providing product information, Office experience, Closing sales, Phone customer support, Customer inquiry handling, Faxing, Face-to-face client meetings, Customer Customer service, Order assistance, Single-shift scheduling, Daytime scheduling, Lytx, Cash register operations, Factory production, Financial record
maintenance, Fleet GPS tracking, Realtime vehicle tracking, Professional email communication, Instant messaging app, Time management, Depositing cash, Project coordination, English, Phone etiquette, Customer complaint resolution, Maintenance task scheduling, Scanning, Tracking and tracing, Data entry, Phone call management, Making change, Text messaging, Logistics, Live chat, Order inquiry handling, Fleet management, Client email correspondence, Managing dispatcher teams
Certification
Dispatching for profits
Timeline
Dispatcher/Csr
TE Spall and Son
07.2020 - Current
Linen Technician
Dempsey Uniform & Linen Supply
04.2019 - 05.2020
Kitchen Staff Member
Steve and Irene’s Hoagies
01.2008 - 03.2019
High School Diploma - General Studies
Carbondale Area Junior/Senior High School
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