Summary
Overview
Work History
Education
Skills
Timeline
Intern
Carrie Miller Esayian

Carrie Miller Esayian

Carlsbad,CA

Summary

Experienced professional with a proven track record in customer service, sales, public relations, and business development. Seeking a full-time position that presents professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities. Dedicated to delivering exceptional service and fostering positive relationships with clients and colleagues. Committed to achieving success through effective communication, strategic thinking, and a proactive approach to problem-solving.

Overview

30
30
years of professional experience

Work History

Assistant Warehouse Manager

Gigi Moda Inc.
03.2021 - Current
  • Mentored new employees, providing guidance on company policies, expectations, and best practices.
  • Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
  • Supported 5 team members by consistently providing assistance when needed, fostering a collaborative work environment.
  • Contributed to increased productivity, effectively managing multiple tasks simultaneously.
  • Provided excellent customer service by promptly addressing inquiries related to shipments or product availability.
  • Proactively identified potential issues within the warehouse operation and suggested viable solutions to prevent disruptions.
  • Collaborated with other departments for seamless coordination during high-volume periods or special projects.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Ensured product quality by conducting thorough inspections upon receipt and prior to shipment.
  • Participated in regular inventory audits, identifying discrepancies and updating records accordingly.
  • Served as an integral member of the warehouse team, actively participating in meetings and collaborating on strategies for continuous improvement.
  • Maintained accurate records of incoming and outgoing shipments, enabling efficient tracking of inventory levels.
  • Optimized warehouse space utilization, implementing effective storage solutions for various products.

Customer Service Specialist

Travel Safe LLC.
07.2020 - 03.2021
  • Working remotely, Managed all aspects of Customer Service for TravelClean Kits
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Collaborated with Operations Executive to create effective strategies for improving overall customer experience.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identify the customers specific needs and research their issues or general questions

Merchandiser

American Greetings, Inc.
02.2019 - 07.2020
  • Responsible for Merchandising American Greetings and Papyrus Products and displays at high volume Target store
  • Keep back room or basement stock in neat and orderly condition
  • Travel to various stores in territory to assist as needed
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Self-Employed Stay At Home Parent

Miller-Esayian Household
07.2003 - 02.2019
  • Career respite to raise a family
  • Demonstrate effective interpersonal, organizational, time management, and leadership skills in the operational management of a three-member household
  • Collaborate and coordinate with other parents on a volunteer basis to support school and travel sports activities

Assistant to Office Manager

Temp Agency
01.2001 - 01.2003
  • Partnered with Office Manager to ensure streamlined administrative operations
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Implementation Specialist

Automatic Data Processing, Inc.
01.1995 - 01.2001
  • Combined industry expertise and exceptional client service to deliver individualized and comprehensive ADP Payroll solutions for clients
  • Selected Contributions: Assessed client needs and provided elite service in recommending optimal solutions for payroll needs; recommend additional products when appropriate, and guided clients in the onboarding process
  • Collaborated with associates in sales and customer service to drive continuous improvement, determine priorities, address and resolve issues and obstacles to support business performance and customer service.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.

Education

Bachelor of Arts - Communications with Emphasis in PR and Marketing

University Of Wisconsin-Whitewater
Whitewater, WI
05.1989

Skills

  • Sales & Account Management
  • Customer Service
  • Problem-solving abilities
  • Relationship Building
  • Warehouse Operations
  • Inventory Management and Stocking
  • Mentoring and Training
  • Quality Assurance
  • Critical Thinking

Timeline

Assistant Warehouse Manager

Gigi Moda Inc.
03.2021 - Current

Customer Service Specialist

Travel Safe LLC.
07.2020 - 03.2021

Merchandiser

American Greetings, Inc.
02.2019 - 07.2020

Self-Employed Stay At Home Parent

Miller-Esayian Household
07.2003 - 02.2019

Assistant to Office Manager

Temp Agency
01.2001 - 01.2003

Implementation Specialist

Automatic Data Processing, Inc.
01.1995 - 01.2001

Bachelor of Arts - Communications with Emphasis in PR and Marketing

University Of Wisconsin-Whitewater

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