Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Mitchell

Columbus,OH

Summary

Experienced professional with a strong background in sales, customer service, and administrative support. Skilled in building and maintaining client relationships, with a proven ability to develop creative solutions and drive process improvements. Demonstrates a commitment to high-quality service delivery and team collaboration. Eager to leverage extensive experience to contribute to the success of a dynamic organization.

Overview

26
26
years of professional experience

Work History

Centralized/Community Home Lending Advisor

J.P. Morgan Chase
Columbus, Ohio
05.2021 - Current
  • Built and nurtured client relationships, guiding them through complex processes with a focus on exceptional service.
  • Independently ensured adherence to company and industry guidelines by conducting thorough reviews of contracts, financial statements, and tax returns.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Provided top-notch support for seamless workflows.
  • Resolved file problems, bottlenecks, and qualified issues during the underwriting process.
  • Tracked and managed new leads and followed up on referral business.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Submitted loan applications for underwriter's verification and recommendations.

Field Vice President of Sales

Appreciation Financial
Columbus, Ohio
01.2016 - 01.2021
  • Developed innovative advertising, public relations, social media and events to advance brand marketing efforts.
  • Met assigned targets for profitable sales volume, market share and key financial performance objectives.
  • Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
  • Contacted current and potential clients to promote products and services.
  • Used cold calling and networking to sell products and services.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Communicated regularly with territory and regional managers for daily support and strategic planning.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.

Pastoral Coordinator/Administrative Assistant

Vineyard Columbus
Columbus, Ohio
01.2008 - 01.2016
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Crafted instructional plans and facilitated engaging lessons centered around nurturing musical and spiritual advancement
  • Collaborated with others to discuss new opportunities.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated feedback from volunteers regarding their experience working with the organization.
  • Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
  • Conducted periodic reviews of existing programs to identify areas of improvement.
  • Developed and implemented volunteer recruitment plans.
  • Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
  • Assigned volunteers to keep shifts properly staffed.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Developed and managed the volunteer budget, optimizing resource allocation for volunteer-related activities.
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
  • Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.

Sr. Via Panera Catering Coordinator

Panera Bread
Columbus, Ohio
01.2006 - 01.2008
  • 2007 Highest Catering Sales among 80+ stores
  • Increased sales volume by 100% within the first year by establishing new and repeat customers
  • Managed all aspects of catering including sales, order preparations and delivery, monitoring and ordering of products and supplies
  • Serviced previous customer data base
  • Increased customer data base through cold calling and referrals.

Inside Sales

P.B.&J. Gift Express
Columbus, Ohio
01.2004 - 01.2006
  • Consistent top producer in the organization
  • Managed customer data base by providing detail-oriented customer service in and out of the showroom
  • Successfully trained new sales associates.

Senior Account Executive

Telecom Mgt. Group
Columbus, Ohio
01.2002 - 01.2004
  • Top producer in the company
  • Built account base through cold calling and referrals
  • Provided ongoing support to accounts
  • Coordinated installations of equipment and services for all sales by working with the client and the technical team.

Account Representative

LDMI Telecommunications
Columbus, Ohio
01.2001 - 01.2002
  • Consistently exceeded monthly quota (110%-262%) through effective and independent time management
  • Built customer base through cold calling
  • Provided ongoing support to accounts.

Event Account Executive

S.E.M. Public Relations & Promotions Group, Inc
East Sparta, Ohio
01.1999 - 01.2000
  • Marketing and sales of exhibition booths
  • Provided full exhibitor support
  • Organizational assistant to event promoter
  • Coordinated and directed all aspects of the fashion show
  • Wrote copy for radio spots, press releases and print advertisements
  • Marketing designer
  • Production assistant (i.e
  • Bridal shows, business to business shows, boat shows).

Education

B.A. - Communications Arts/Emphasis in Speech

Malone College
Canton, Ohio

Skills

  • Detail oriented
  • Strong verbal and written communication skills
  • Team player
  • Ability to work with all levels of an organization
  • Quick learner
  • Customer service-focused
  • Sales expertise
  • Relationship building and management
  • Excellent communicator
  • Reliable
  • Client Relations
  • Financial Services

Timeline

Centralized/Community Home Lending Advisor

J.P. Morgan Chase
05.2021 - Current

Field Vice President of Sales

Appreciation Financial
01.2016 - 01.2021

Pastoral Coordinator/Administrative Assistant

Vineyard Columbus
01.2008 - 01.2016

Sr. Via Panera Catering Coordinator

Panera Bread
01.2006 - 01.2008

Inside Sales

P.B.&J. Gift Express
01.2004 - 01.2006

Senior Account Executive

Telecom Mgt. Group
01.2002 - 01.2004

Account Representative

LDMI Telecommunications
01.2001 - 01.2002

Event Account Executive

S.E.M. Public Relations & Promotions Group, Inc
01.1999 - 01.2000

B.A. - Communications Arts/Emphasis in Speech

Malone College
Carrie Mitchell