Carrie Mortimer
Hillsboro,OR
Summary
IT Business Systems Manager with experience in successfully delivering substantial risk / high complexity technology programs / projects and end to end business process initiatives that meet line of business objectives while establishing strong regulatory and compliance control. Professional Business Systems expert with proven ability to streamline operations and drive results. Skilled in system analysis, process improvement, and project management. Strong focus on team collaboration and adaptability. Known for delivering reliable, high-quality outcomes in dynamic environments.
Overview
23
23
years of professional experience
Work History
Senior Business Analyst
Wells Fargo
11.2021 - 02.2024
- Governance process and strategic senior business analyst to oversee the development of risk and control activities for complex innovative digital, data, and analytics capabilities for 15MM Customers.
- Conducted strategic reviews to identify and remediate critical risk areas, resulting in improved control and documentation measures resulting in the development of 18 procedures and 16 controls
- Served as the key representative for business process leaders, offering subject matter expertise in documentation, procedures, business process mapping, audits, issues control, and related initiatives
- Facilitating activities to bridge the gap between the customer community, business teams, and technical teams
- WF Business Resiliency Manager and Business Continuity Manager
- Cultivated strong working relationships across organizational levels, engaging line of business owners, stakeholders, audit teams, and executives
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Business Systems Senior Manager
Wells Fargo
03.2016 - 11.2021
- Team Manager for Personal Loans and Credit Card managing a team of 30 Business Analysts, Coordinators, and Systems Analysts (development, UAT testing and configuration), and managers. Responsible for 110+ programs/projects per year - Agile and Waterfall
- Built, developed, supported, coached, promoted, set expectations for, and retained high performing team of highly skilled professionals: individual contributors and managers
- Defined, prioritized, and tracked team test efforts, performance and metrics, procedures, and policies to ensure continual efficiency and effective solutions
- Cultivated strong collaborative relationships with partners and stakeholders at all levels in lines of business supported as well as other technology teams, risk, compliance, and external vendors for SLA's and quality
- Systems and Automation focus on 125+ systems/middleware: content, documents, correspondence, rules-based logic/credit bureau architecture, auto-credit decision systems, vendor interfaces, tools, middleware, new systems platforms including Digital Products, Documents, Authentication, ADA testing, and testing tools. Outcome-based Automation (HP and Selenium)
- Project Sponsorship responsibilities for $2MM annual project and 11MM annual budget
Business Systems Manager
Wells Fargo
05.2006 - 03.2016
- Leadership for a project delivery team (20+) supporting Personal Lines & Loans, Education Finance, Direct Auto, Home Equity performing business analysis, testing and coordination
- Responsible for 80+ programs/projects/sprints/updates per year of all sizes: two week sprint to multi year programs
- Developed and created all materials for the phenomenally successful Best in the Business test team training program to provide a direct training opportunity for 20+ business users to become professional testers, which led to stronger results and greater opportunities for the individual to transfer business process knowledge into IT
- Creation and supervision of a Diversity, Equity & Inclusion Team that provided DE&I engaging activities and information sharing opportunities for a team of 150 people
- Developed and oversaw two Operational Risk production validation teams for Credit Card and PLL to confirm Production Data Quality and ensure Regulatory Compliance to address outside regulatory criticism
- Technical expertise in rules-based logic/credit bureau architecture, auto-credit decision systems, vendor interfaces, tools, middleware, imaging, new systems platforms including Digital Products (online banking and Your Loan Tracker), Authentication, ADA testing and testing tools including automation
Senior Business Process Consultant
Wells Fargo
10.2000 - 05.2006
- Engaged 10+ business leaders to monitor and align business strategies through continual improvement performance processes to meet customer requirements and business objectives
- Identified 20+ opportunities to improve processes and researched and implemented industry best practices and tracking of improvement potential through emerging technology and innovative organizational trends
- Developed policies and procedures, including manuals
- Responsible for strategic planning, best practice research and implementation and quality improvement for a network of home equity processing centers
Education
MBA - Business Administration
California State University East Bay
Hayward, CABachelor of Science - Business
California State University East Bay
Hayward, CASkills
- Product Management
- Release planning
- Project Management
- Continuous Improvement
- Requirements Gathering
- Agile Methodology
- Stakeholder Management
- Business Analysis
- Business Process Improvement
- User Acceptance Testing
- Scheduling and Planning
- Scope Management
Timeline
Senior Business Analyst
Wells Fargo
11.2021 - 02.2024
Business Systems Senior Manager
Wells Fargo
03.2016 - 11.2021
Business Systems Manager
Wells Fargo
05.2006 - 03.2016
Senior Business Process Consultant
Wells Fargo
10.2000 - 05.2006
MBA - Business Administration
California State University East Bay
Bachelor of Science - Business
California State University East Bay
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