Carrie M Trupiano
Aurora,CO
Summary
Strong communication and organizational skills. Excellent ability to build strong client relationships. Creative problem solver to ensure customer satisfaction. Strong verbal & written communication skills. Takes pride in accomplishment of goals. Ability to work independently but also a team player. Strong multi-tasking skills.
Overview
19
19
years of professional experience
Work History
Contact Center Specialist
Renew Smile
09.2023 - Current
- Provided exceptional customer service by resolving inquiries and complaints quickly and efficiently.
- Managed high-volume inbound and outbound calls while maintaining professionalism and positivity.
- Utilized CRM software to track customer interactions and ensure follow-up on unresolved issues.
Shop Associate
California Closets
08.2021 - 06.2023
- Oversaw material measurement and cutting, ensuring precision for each project.
- Coordinated accessory gathering and station organization, optimizing workflow efficiency.
- Monitored weekly truck loads, prioritizing pallet work for timely job completion.
- Managed vendor packaging receipt, ensuring quality and quantity compliance.
- Utilized EPICOR for stock tracking and nonconformance reporting, maintaining inventory accuracy.
Cake Decorator
Sam’s Club #6631
08.2020 - 08.2021
- Successfully designed and decorated custom cakes for various events, including weddings and birthdays.
- Managed inventory and ordered supplies to ensure all necessary materials were available for cake decoration.
- Maintained a clean and organized workspace to uphold food safety and sanitation standards.
Travel Consultant
TASS
01.2017 - 04.2020
- Provided exceptional customer service by assisting clients with travel planning and itinerary adjustments.
- Executed detailed research to create tailored travel packages based on client preferences and budgets.
- Resolved client inquiries and issues promptly, ensuring a high level of satisfaction and repeat business.
Customer Service Representative (CSR)
Anthem Blue Cross Blue Shield
11.2015 - 01.2017
- Answering inbound calls in call center, taking payments, going over health benefits, claims, enrollment, and handling calls about customer's policy and service issues while adhering to department standards and Federal HIPAA Law.
- Extremely focused on Customer Satisfaction to ensure positive experience.
- Commits to meet or exceed customer expectations.
- Ability to remain calm in a very fast paced environment, while reassuring customers.
- Willingness to learn new skills.
- Systems: Maps, BPM, Mainframe, CCB, Outlook, CSR, CSI, Filenet, OnDemand
- Managed a high volume of incoming calls and emails while maintaining a positive attitude.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
Reservation Specialist
Outrigger Enterprises
05.2006 - 10.2015
- Trained in ORACLE Micros operating system.
- Managed customer reservations and provided excellent service in a high-volume call center environment.
- Handled customer inquiries and resolved issues related to travel arrangements and itineraries.
- Worked with travel agencies to finalize group bookings and special requests.
Education
High School Diploma -
Pittsford High
Pittsford, MI05.1994
Skills
- Customer assistance
- Workforce management
- CRM software
- Call handling
- Customer service
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Product knowledge
- Appointment scheduling
- Teamwork
- Attention to detail
- Shipping and receiving
- Teamwork skills
Timeline
Contact Center Specialist
Renew Smile
09.2023 - Current
Shop Associate
California Closets
08.2021 - 06.2023
Cake Decorator
Sam’s Club #6631
08.2020 - 08.2021
Travel Consultant
TASS
01.2017 - 04.2020
Customer Service Representative (CSR)
Anthem Blue Cross Blue Shield
11.2015 - 01.2017
Reservation Specialist
Outrigger Enterprises
05.2006 - 10.2015
High School Diploma -
Pittsford High
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