Carrie Murphy
Quality and Infection Control
Livingston,NJ
Summary
Benefits Planning, Compensation Awarding, Strategic Workforce development, and Policy and regulation compliance, Decision Making skills, Critical thinking, Interpersonal skills, Managerial / leadership ADP, Employment and Labor Law, Leadership Business plan, specialized in Ryan White Coding and Billing, Research Projects, Analytical Communication Greenway Insights, Survey Monkey, E-Clinical, NEXTGEN Hardworking Quality Assurance Manager with extensive knowledge of Infection Control inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
Overview
10
10
years of professional experience
Work History
Risk Management/Quality Assurance Manager
Department of Health City of Newark
05.2023 - Current
- Created /modified procedures for FQHC Healthcare clinical and Quality policies per HRSA requirements
- Compliant with clinical care guidelines through peer reviews, CDC laws and patient care
- Experienced clinical and operations FQHC HRSA OSV
- Run monthly reports, tracking UDS metrics according to HRSA utilization reports, productivity reports, open encounter reports adverse event and incident reports for monthly Quality committee meetings
- UDS allows the clinical data to aid in efficient clinical decision making and strategy
- Provide Quality assurance assessments such as peer review and patient satisfaction
- Attend and conduct all Quality and risk management findings to Quality committee and Board for review, approvals
- Track and resolve patient grievances /adverse events and incident reports
- Identify, risk assessments, non-compliant per HRSA and implementing 90 day follow up corrective action plan
- Analyze patient survey tool -Survey monkey .This system is useful to our patient population and patient concerns
- Data is provided to Medical Director and providers for quality improvement and patient care services
- Conduct audit for chart reviews, completion of care and specialty referral tracking
- Ensuring compliance by establishing procedure with emergency after hour calls per the established policy
- Established contracted MOU’s with collaborating partners for patient specialty referrals etc
- Conduct surveys, compile statistical information, incident and adverse reports and prepare findings, conclusions, and recommendations.
- Comply and follow Infection control training and procedures.
Office Manager/Labor Relations Specialist9*
FAMILY SUPPORT ORGANIZATION OF ESSEX COUNTY
10.2017 - 06.2018
- Point of contact for Executive Director and worked closely with director on daily projects, and budgets Coordinate and facilitated arrangements for meetings with Board staff and stakeholders Administration of HR policies and procedures related to recruitment, hiring, retention, evaluation, benefits etc
- Accounts Payable/ Accounts Receivable- Submit payment vouchers, and supporting documentation to Exec
- Director
- Ensure compliance with insurance, maintenance and safety requirements regarding facility and agency assets
- Managed invoices, contracted vendors, shipping small packages, order office supplies, coordinate catering
- Answered main business line, screen Executive Director calls, greets visitors/ new employee
- Assist HR managers with recruitment, maintain employee records, assist with payroll processing and provide administrative support to all employees recruit applicants, review resumes, and conduct interviews, and perform background checks.
Compensation and Benefits Specialist
Department of Health City of Newark
12.2018 - 2022
- Process state checks, personal and insurance checks to revenue
- Labor Law, FMLA, Union rights, Local Labor Law, Occupational Safety and Health Administration
- Market Employee benefits packaging, 401k plan matching/Medical/ Workers Comp
- Provide accounting and clerical support to Accountant
- New employee orientation/ handbook Journal Management, AR, Reconcile Outstanding Customer Balances
- Reconcile Receipts
- Reconcile Receipts to Bank Statement Activity for Period Created expense reports, FD3 form, daily cash and charge reports and cash log
- Follow-up calls to insurance regarding EOB, timely filling, corrected claims etc
- Preparing bank deposits, general ledger posting and statements
- Designing fair and attractive bonus programs
Education
Master of Science - Public Administration
Rutgers University
Newark, NJ04.2024
MS-Human Resource Management - Human Resources Management
Keller Institute
Paramus, NJ10.2023
Bachelor of Science - Business Administration
DeVry University
Illinois City, IL01.2021
Skills
- Fraud analysis
- Team Collaboration
- Business Administration
- Strong Work Ethic
- Time management
- Knowledge of quality standards
- HERSA and CDC trained
- Compliance orientated
- Problem Solving and Corrective Action Plans
- Extensive Policy Procedure and protocol management
- Public Speaking
- Recordkeeping
- Task Prioritization
- Organizational Skills
- Social Perceptiveness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Documented and resolved Oversight issues which led to Corrective action plan.
Timeline
Risk Management/Quality Assurance Manager
Department of Health City of Newark
05.2023 - Current
Compensation and Benefits Specialist
Department of Health City of Newark
12.2018 - 2022
Office Manager/Labor Relations Specialist9*
FAMILY SUPPORT ORGANIZATION OF ESSEX COUNTY
10.2017 - 06.2018
Master of Science - Public Administration
Rutgers University
MS-Human Resource Management - Human Resources Management
Keller Institute
Bachelor of Science - Business Administration
DeVry University
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