Summary
Overview
Work History
Skills
Timeline
Generic

Carrie Murphy

Cambridge,MN

Summary

Dedicated Customer Service professional committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls while handling daily orders and claims customers may have.

Overview

10
10
years of professional experience

Work History

Customer Service Call Center Representative

Schwing America Inc
10.2023 - 03.2025
  • Represent the department and company in a professional manner, maintaining a positive and pleasant demeanor at all times dealing with customers by telephone, written communications or in person.
  • Process and follow up on customer parts orders and quotes in the SAP system while discussing matters of pricing, availability, and method of shipment.
  • Answering 20-40 calls/emails per day assisting customers with orders, questions and claims.
  • Process intercompany orders from Brazil, Germany, India and Belgium.
  • Assist in finding parts in the truck manuals for the correct items they need.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

TVH PARTS CO
03.2015 - 10.2023
  • Handles 40-60 incoming customer calls per day
  • Notifies customer of all back ordered items and provide delivery dates
  • Provides customer service to domestic sales customers including handling basic and moderately complex customer calls and processing orders and quotes.
  • Inputs orders and customer information or claims into company ERP, CRM, and Salesforce systems
  • Performed backup support for Sales reps when they are out of office.
  • Handling Cases customers send in as well as canceling orders.

Sales Representative / Prospector

TVH PARTS CO
07.2018 - 07.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customers' questions regarding products, prices and availability.
  • Used CRM software and Salesforce to maintain detailed contact logs and account records.
  • Call between 10-20 potential prospects and ask qualifying questions to become a customer.
  • Obtain Brick and Mortar pictures, resale certificate and Letter of Assurance.
  • When a customer is finally accepted. Call and Develop relationships with customer so they can grow their business with TVH.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Skills

  • Computer literate
  • Positive attitude
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Organized
  • Complaint resolution
  • Salesforce, SAP, and CRM proficient
  • Customer service
  • Data entry

Timeline

Customer Service Call Center Representative

Schwing America Inc
10.2023 - 03.2025

Sales Representative / Prospector

TVH PARTS CO
07.2018 - 07.2021

Customer Service Representative

TVH PARTS CO
03.2015 - 10.2023

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Carrie Murphy