Carrie Neal
Cartersville,GA
Summary
Goal-oriented with 10+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve HR departments, customer service, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Shaw Industries
10.2020 - Current
- Served as a knowledgeable Customer Service Agent to clients and sales reps.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts on orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to CS help.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training to stay informed about product updates and policy changes.
Promotion/ Sales Coordinator
Fairfield Inn/ Courtyard
01.2019 - Current
- Responsible for Corporate and Travel Agent Room Sales for the hotel
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
- Implements all sales action plans related to my market areas as outlined in the marketing plan
- Identify new markets and business opportunities and increase sales
- Targeting key accounts potential for the company
- Builds and strengthens relationships with existing and new customers to enable future bookings
- Activities include sales calls, entertainment, FAM trips, trade shows, etc
- Following up on all business leads within a 24 hour response time line to clients.
Guest Services, Front Desk, Human Resource
Fairfield Inn & Suites
01.2016 - 01.2019
- Answered phones to take reservations and respond to guest service requests
- Handled check in and check outs for 73 Rooms
- Managed the booking and billing of guest reservations
- Reviewed daily reports, handled guests complaints
- Handled multiple telephone lines
- Maintained cash drawer.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Collaborated with department managers to identify staffing needs and hiring.
- Helped with the on-boarding process of all new hires.
Dental Receptionist
Dr. Michael Haley D.M.D
01.2014 - 01.2017
- Assist patients to complete all necessary forms and documentation, greet patients
- Verify and update patient information
- Answer and manage incoming calls, respond and comply with requests for information
- Schedule patient appointments, check daily appointment schedule
- Prepare claim forms for dental insurance, supporting documents for insurance claims
- Arrange patient charts for next day appointments.
Student Work Student Financial Aid Office
Chattahoochee Technical College
01.2013 - 01.2014
- Routine office procedures such as filing, copying, typing, errand running, data entry and answering the phones
- Maintain confidentiality of all information received in the office
- Learned to use the Fosse system
- Learn the basics of applying for financial assistance, helping students fill out FASA.
Education
Business Management Specializing Human Resource -
Chattahoochee Technical College
Acworth, GA01.2018
Certificate of Healthcare Assistant -
Chattahoochee Technical College
01.2014
Dual Seal Diploma -
Cass High School
01.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Office
- Time Management skills
- Data Entry
References
References are available on requests
Timeline
Customer Service Representative
Shaw Industries
10.2020 - Current
Promotion/ Sales Coordinator
Fairfield Inn/ Courtyard
01.2019 - Current
Guest Services, Front Desk, Human Resource
Fairfield Inn & Suites
01.2016 - 01.2019
Dental Receptionist
Dr. Michael Haley D.M.D
01.2014 - 01.2017
Student Work Student Financial Aid Office
Chattahoochee Technical College
01.2013 - 01.2014
Business Management Specializing Human Resource -
Chattahoochee Technical College
Certificate of Healthcare Assistant -
Chattahoochee Technical College
Dual Seal Diploma -
Cass High School
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