Carrie Neal
Douglasville,GA
Summary
Human Resources Executive with 25 years of experience creating agile departments to rapidly and efficiently scale up and down. A highly effective leader who utilizes transformational leadership, effective communication, relationship building, and team building skills to mentor and develop highly effective inclusive teams. A strategic partner to C-Suite and senior leadership engaging in strategic planning initiatives from a human resources and diversity perspective. Extensive experience advocating for the advancement of diversity, championing and fostering positive and inclusive work environments through a keen understanding of the nuances and sensitivities involved in spearheading corporate-wide culture transformation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director, HR & People Operations
CDC Foundation
04.2021 - Current
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Met with department supervisors and provided staff support to attain organizational goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Monitored and coordinated workflows to optimize resources.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
- Developed and launched highly successful cultural and gender diversity programs.
- Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
HR Consultant
First Choice National Consulting Group
07.2015 - Current
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Applied facts and analytics to understand trends and develop solutions to positively impact organization.
HR Director
Hire Heroes USA
07.2015 - 04.2018
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources & Administrative Director
Brigadier Construction Services
01.2012 - 01.2014
- Updated reports, managed accounts, and generated reports for company database.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Prepared budgets with forecasts and projections.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and managed processes for tracking and monitoring department performance.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw workers' compensation program for employees injured on job.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Developed succession plans and promotion paths for staff.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
Human Resources Operations Supervisor
JP Morgan Chase
04.2008 - 09.2010
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Liaised between multiple business divisions to improve communications.
- Reduced process gaps while supervising employees to achieve optimal productivity.
HR Consultant
C & K Consulting Group
08.2003 - 01.2009
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Structured compensation and benefits according to market conditions and budget demands.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
Education
Master of Science - Human Resources Development
Villanova University
Villanova, PA05.2015
Bachelor of Science - Human Resources Management
Franklin University
Columbus09.2012
Skills
- Leadership
- Engagement
- Diversity, Equity, and Inclusion
- Equal Opportunities Facilitation
- Recruitment Strategies
- Human Resources Management
- Training Leadership
- Change Management
- Process Improvement
- Executive Coaching
- Risk Mitigation
- Strategic Planning and Execution
- Performance Analysis
- Policy/Program Development
Certification
- SHRM-SCP - SHRM Senior Certified Professional
- Certified Life Coach
- Certified Business Coach
- Diversity, Equity and Inclusion, University of Southern Florida - 06/2023
Timeline
Senior Director, HR & People Operations
CDC Foundation
04.2021 - Current
HR Consultant
First Choice National Consulting Group
07.2015 - Current
HR Director
Hire Heroes USA
07.2015 - 04.2018
Human Resources & Administrative Director
Brigadier Construction Services
01.2012 - 01.2014
Human Resources Operations Supervisor
JP Morgan Chase
04.2008 - 09.2010
HR Consultant
C & K Consulting Group
08.2003 - 01.2009
Master of Science - Human Resources Development
Villanova University
Bachelor of Science - Human Resources Management
Franklin University