Carrie Nelson
Patterson,CA
Summary
Accomplished Clinical RN Program Manager with a proven track record at Sutter Gould Medical Foundation, enhancing patient outcomes and streamlining operations. Expert in Clinical Data Management and fostering team excellence, demonstrated through effective leadership and the successful execution of complex clinical programs. Skilled in developing training programs and ensuring regulatory compliance, significantly improving quality standards and patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical RN Program Manager
Sutter Gould Medical Foundation
09.2020 - Current
- Streamlined documentation processes to enhance data integrity and reduce the risk of errors in patient files.
- Enhanced patient outcomes by implementing evidence-based clinical programs and optimizing treatment protocols.
- Established clear communication channels across all levels of project involvement, facilitating timely updates on project status or changes.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
- Assessed program effectiveness using rigorous evaluation methods, identifying strengths and weaknesses while guiding necessary adjustments utilizing Lean tools. ie: PDSA, A3
- Managed budgets and resources effectively, ensuring the successful execution of multiple clinical programs simultaneously.
- Oversaw regulatory compliance efforts, minimizing risk and maintaining a positive reputation among industry partners.
- Designed comprehensive training materials for staff, resulting in consistent delivery of high-quality patient care.
- Collaborated with multidisciplinary teams to develop best practices for patient-centered care delivery models.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Managed daily operations of Urgent Care clinic supporting approximately 100 patients per day.
- Created work schedules for employees and physicians and oversaw functioning of billing department.
- Followed informed consent processes and maintained records.
- Collected, evaluated, and modeled collected data utilizing the Lean process and tools.
- Monitored unit budget to meet financial objectives for spend rate and funding.
Registered Nurse, PACU, Emergency Department
Kaiser Permanente
03.2015 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Associate of Science - Registered Nursing
Merced College
Merced, CA06.2013
Skills
- Clinical Data Management
- Adverse event reporting
- Protocol development
- Monitoring Plan Development
- Clinical Leadership
- Patient Safety
- Supervisory Experience
- Onboarding and coaching
- Developing training programs
- Team Management
- Quality Improvement
- Patient relationship management
- Operations Oversight
- Payroll Administration
- Revenue Cycle Management
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
Timeline
Clinical RN Program Manager
Sutter Gould Medical Foundation
09.2020 - Current
Registered Nurse, PACU, Emergency Department
Kaiser Permanente
03.2015 - Current
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification (PALS)
Associate of Science - Registered Nursing
Merced College
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