Summary
Overview
Work History
Education
Skills
Certification
Attributes
Timeline
Generic

Carrie Niedzwecki

Fitchburg,Ma

Summary

Experienced, enthusiastic and Organized professional Commercial Move Coordinator/Inside Sales with a background in managing all aspects of relocations. Strong skills in logistical planning, communication, and problem-solving to ensure smooth and efficient moves. Demonstrated ability to work with various stakeholders, from clients to moving crews, ensuring on-time delivery and the highest client satisfaction. Proven track record of success in reducing move-related stress for clients through preparation and coordination.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Inside Sales/Commercial & Residential Move Coordinator

ABC Moving & Storage - REMOTE
04.2014 - 07.2024
  • Planning & Coordination: Bid, Develop and execute comprehensive move plans, including timelines, budgets, and resource allocation
  • Manage the entire project lifecycle from initial inquiry to project completion
  • Coordinate with internal teams (e.g., operations, movers, technicians, IT) and external vendors (e.g., landlords, utilities) to ensure smooth project execution
  • Schedule and manage all aspects of the move, including packing, loading, transportation, and delivery
  • Create and maintain detailed move documentation
  • Logistics & Execution: Oversee the loading and unloading of equipment and furniture
  • Ensure the safe and efficient transportation of all company assets
  • Address any unforeseen issues that may arise during the move
  • Coordinate with building management and security personnel
  • Supervise on-site move activities to ensure timely completion
  • Client Communication & Relationship Management: Maintain open and consistent communication with clients throughout the entire move process
  • Provide regular updates on project progress and address any concerns promptly
  • Build and maintain strong client relationships to foster future business opportunities
  • Budget Management & Cost Control: Monitor and track move expenses to ensure adherence to budget
  • Identify and implement cost-saving measures where possible
  • Prepare and submit accurate move invoices
  • Post-Move Support: Conduct post-move inspections to ensure client satisfaction
  • Provide ongoing support to address any post-move issues
  • Gather client feedback to identify areas for improvement in future moves
  • Other Duties as Assigned: Develop and maintain strong relationships with Logistic Companies
  • Identify and pursue new business opportunities within the hotel/Restaurant industry for storage/delivery needs
  • Negotiate contracts & bid
  • Stay updated on industry best practices and new technologies

Total Loss Claims Adjuster

Liberty Mutual Insurance Company
Westborough, USA
01.2011 - 12.2014
  • Review and Confirm Coverage
  • Reconstruct accidents & take recorded interviews over the phone
  • Investigate the nature & extent of injuries
  • Provide insurance information & make arrangements for repair of damage
  • Investigate possible fraudulent claims & assign to the SIU
  • Work with policy holders, claimants, lawyers, auto shops, & law enforcement
  • Process payment to lienholders, policyholder, third parties vendors, Attorneys, etc
  • Utilize internal claims system to record, track & monitor insurance claims

Senior Property Claims Adjuster

Liberty Mutual Insurance Company
Westborough, USA
01.2009 - 12.2014
  • Review, research and confirm coverages
  • Reconstruct accidents, investigate, & take recorded interviews over the phone in order to finalize liability
  • Follow ICP procedures to screen and rule out bodily injury claims and refer potential bodily injury claims or those involving greater than eight weeks of disability to supervisor for further instruction
  • Obtain recorded interviews as required, particularly to rule out bodily injury and on cases involving total thefts
  • Process continuous indemnity, No-Fault and medical payment claims
  • Secure appropriate medical documentation to verify treatment and causal relationship
  • Assist in the training, coaching and counseling of Claims Representatives
  • I have received 30 + awards for customers recognizing my ability in handling their claim with compassion, empathy, understanding and professionalism

Client Focus Team Lead

First Marblehead Education Resources
Medford, USA
01.2007 - 12.2008
  • Selected to be a part of the newly created pilot position for the Client Focus Team
  • Worked as a dual associate while taking on Priority Service Department skills and combined them with the Client Focus Team
  • Managed the relationship between First Marblehead, schools, students, co-signers, and prominent lender associates to ensure their quality of the student loan process
  • Analyzed credit reports, Updated loans, closed loans, calculated over borrowing for borrowers, and sent reports to the appropriate departments to enhance work productivity
  • Provided training to new employees as well as assisted my Priority Service Department with highly escalated issues to resolve the loans in an expedited, timely manner

Priority Service/Credit Resolution Associate

First Marblehead Education Resources
Boston, USA
01.2005 - 12.2007
  • Provide primary and secondary points of contact for key schools by region to ensure the success of revitalized, established, and emerging relationships
  • Assist marketing and sale representatives in satisfying school requests and resolving a variety of escalated issues
  • Assist clients with inquiries and maintain extensive communication with financial aid administrators and lender partners via calls, e-mail and office visits
  • Completed project based assignments individually and within a small team
  • Aided in the development of a mentor based training program for newly hired employees
  • Providing liaison/advocacy for Customer Services/Operations related issues and initiatives
  • Selected to represent the Priority Service Department at the yearly Financial Aid Association Conferences: Member of PASFAA (Pennsylvania Association Of Student Financial Aid Administrators) and MASFAA (Massachusetts Association Of Student Financial Aid Administrators)

Senior Loan Processor

First Marblehead Education Resources
Boston, USA
01.2004 - 12.2005
  • Assist customers with complex matters in a demanding, and high call volume office environment
  • Direct representatives on how to best handle challenging and escalated client issues
  • Consistently met and surpassed goals for the group by using outstanding leadership skills that were reflective in team morale and determination to grow

Personal Property Claims Adjuster

Liberty Mutual Insurance Company
Westborough, USA
  • Licensed to handle insurance claims in 21 States
  • Under limited supervision, in a branch office or after hour operations, responsible for obtaining and maintaining essential information in order to process non-routine accident cases or personal property losses
  • Conduct investigations on assigned cases with eight weeks or less of disability
  • Handle a full range of cases, or cases which require special knowledge (such as salvage)
  • Obtain information about accidents or personal property losses from customers and claimants through telephone and written reports
  • Arrange appraisals, review appraisal reports, communicate with customers, claimants, physicians, medical providers, attorneys, and repair shops, etc
  • May secure title or other documentation required to sell vehicle for salvage

Education

Real Estate Salesperson/Renters Licensee -

Lee Institute
Brookline, MA
01.2007

Business Major -

Hesser College
Concord, N.H.
01.2001

Skills

  • Strong attention to detail
  • Excellent and effective communication
  • Organizational skills
  • Scheduling expertise
  • Budget controls
  • Adaptability and flexibility
  • Customer relationship management
  • Sales support
  • Computer skills
  • Invoicing
  • Account management

Certification

Bonded Notary Public, Massachusetts

Attributes

  • I am very well advanced in working proficiently within the Commercial & Residential moving industry.
  • I enjoy working with sales representatives as well as taking on the clients from the beginning to end.
  • I am well organized, structured, & I have exceptional attention to detail.
  • I work very well at multitasking and working under pressure in and around fast paced environments.

Timeline

Inside Sales/Commercial & Residential Move Coordinator

ABC Moving & Storage - REMOTE
04.2014 - 07.2024

Total Loss Claims Adjuster

Liberty Mutual Insurance Company
01.2011 - 12.2014

Senior Property Claims Adjuster

Liberty Mutual Insurance Company
01.2009 - 12.2014

Client Focus Team Lead

First Marblehead Education Resources
01.2007 - 12.2008

Priority Service/Credit Resolution Associate

First Marblehead Education Resources
01.2005 - 12.2007

Senior Loan Processor

First Marblehead Education Resources
01.2004 - 12.2005

Personal Property Claims Adjuster

Liberty Mutual Insurance Company

Real Estate Salesperson/Renters Licensee -

Lee Institute

Business Major -

Hesser College

Similar Profiles

CREATE PROFILE
Carrie Niedzwecki