Carrie Norris

• Responsible for overseeing a broad scope of responsibilities, such as staffing, training, recognition, compliance, benefits, pipeline, new rollouts, standards and engagement for every Team Member in the restaurant, management and hourlies alike.
• Lead initiatives focused on team engagement, training, and development to enhance performance and retention.
• Collaborate with leadership to implement strategies that support culture, communication, and team well-being.
• In addition to primary role, assumed an interim role as Restaurant Training Manager - January 2025

Focus is on training new managers for Cooper's Hawk while implementing training programs specifically designed to equip managers in development with the skills and knowledge needed to succeed.

• Oversaw operations of a high-volume, full-service restaurant with integrated retail and Wine Club program
• Executed daily shift operations, focusing on food quality from a scratch kitchen and elevated guest service
• Drove restaurant sales by delivering an exceptional guest experience and promoting brand loyalty through personalized service
• Championed the Cooper’s Hawk Wine Club, actively engaging guests and increasing membership conversions
• Led a high-volume, full-service restaurant team to exceed sales targets through effective shift execution and upselling strategies
• Trained and developed staff on guest engagement, product knowledge, and suggestive selling techniques
• Collaborated with the General Manager to identify revenue opportunities and implement initiatives that boosted top-line growth
• Supported retail and Wine Club sales by integrating brand storytelling and product education into the guest experience

• Planned and executed private events, from vendor coordination to on-site service, using TripleSeat and Eventbrite.
• Managed event financials and reporting while maintaining strong guest and vendor relationships.
• Developed detailed event timelines, aligning resources and schedules for optimal efficiency.
• Built relationships with corporate clients and Wine Club Members, securing high-value recurring event contracts worth $65K+ annually.
• Utilized upsell strategies for menus, beverage packages, and AV add-ons, increasing average event check size by 15%.