Summary
Overview
Work History
Education
Skills
Timeline
Manager

Carrie O'Brien

Hendersonville,NC

Summary

Dynamic manager enhancing customer satisfaction through strategic service improvements. Skilled in effective team leadership and analytical decision-making, I successfully resolved conflicts and achieved departmental goals, fostering a productive work environment while optimizing operational efficiency.

Customer-focused professional with successful 25-year career in customer service sector. Dynamic successful applying communication in busy business environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to customer success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Manager

Alan's Jewelry & Pawn
11.2016 - 08.2025
  • Assisted in daily operations by coordinating team schedules and resources.
  • Participated in team meetings, providing insights on operational challenges and solutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Contributed to process improvements through routine data analysis and reporting.
  • Maintained organized documentation to enhance workflow efficiency and accuracy.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Manager

Dollar General
10.2011 - 11.2016
  • Supported project management tasks by tracking deadlines and deliverables.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Associate of Science - Business

Montreat Anderson
Montreat, NC

Skills

  • Customer support
  • Effective team leadership
  • Effective time management
  • Analytical decision-making
  • Goal setting
  • Verbal and written communication
  • Relationship building

Timeline

Manager

Alan's Jewelry & Pawn
11.2016 - 08.2025

Manager

Dollar General
10.2011 - 11.2016

Associate of Science - Business

Montreat Anderson

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Carrie O'Brien