Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Oestreich

Weston

Summary

Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional communication skills at Kwik Trip to enhance customer satisfaction and streamline service operations. Skilled in customer service and inventory management, I consistently met performance goals, contributing to a significant increase in repeat business. My proactive approach and ability to work collaboratively ensured high-quality service delivery and operational improvements.

Overview

9
9
years of professional experience

Work History

Food/Guest Service

Kwik Trip
09.2017 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Liaised with customers to determine vehicle issues and identify problems.
  • Checked tools and equipment to prevent accidents and injuries.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Increased team productivity with effective communication and collaboration strategies.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Host

2510 Restaurant
05.2016 - 04.2017
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, and menu information.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Delivered pick-up and curbside orders to guests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Opened and closed seating sections according to volume of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Streamlined check-in processes, reducing wait times for guests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Provided patrons with estimated waiting times during peak service hours.

Education

D.C. Everest High School
Weston, WI
06.2017

Skills

  • Supply purchasing
  • Equipment inspection
  • Preventive Maintenance
  • Sales and operations
  • Inventory management
  • Payment processing
  • Cleaning procedures
  • Heavy lifting
  • Customer service
  • Goal-oriented mindset
  • Client relationship building
  • Conflict resolution
  • Workflow management
  • Escalation management
  • Safety compliance
  • Task prioritization
  • Product knowledge
  • Relationship management
  • Response time optimization
  • Strong work ethic
  • Attention to detail
  • Listening skills
  • Excellent communication
  • Team collaboration
  • Multitasking and organization
  • Handling customer complaints
  • Computer skills
  • Sales expertise
  • Quality control
  • Order fulfillment
  • Complaint resolution
  • Staff education and training
  • Performance goals
  • Client rapport
  • Progress reporting
  • Records maintenance
  • Quality inspection
  • Process improvements
  • Service order flow
  • Critical thinking
  • Active listening
  • Time management
  • Cash handling
  • Decision-making
  • Analytical thinking
  • Good judgment
  • Flexible schedule
  • Safety awareness
  • Valid Driver's license

Timeline

Food/Guest Service

Kwik Trip
09.2017 - Current

Host

2510 Restaurant
05.2016 - 04.2017

D.C. Everest High School

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Carrie Oestreich