Summary
Overview
Work History
Education
Skills
Experience Overview
Timeline
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Carrie Oliver

Swannanoa,NC

Summary

An administrative position with an organization that seeks an ambitious individual, where human relations expertise and accumulated life experience will be utilized to achieve and maintain high standards of quality service, production, and performance in all fields related to customer satisfaction and company integrity.

Overview

23
23
years of professional experience

Work History

Office Manager

Scroggs Construction Services
Asheville, NC
04.2017 - Current

Skilled in utilizing all features of 2018 QuickBooks Pro and QuickBooks Online.

Extensive expertise in the Buildertrend Management System, a construction management system, including Timekeeper and payroll preparation.

Skilled in collaborating with City and County permitting agencies for building, zoning, and environmental permits.

Strong skills in utilizing Google Drive, Google Calendar, Google Sheets, and diverse computer applications.

Oversee phone system operations for the entire staff.

Exceptional client relationship management skills, including incoming calls.

Assess lead viability for potential clients and company fit.

Establish professional relationships through active listening and accurate responses.

Educate potential clients on intricate construction processes.

Executed the completion of the lead in the Buildertrend system.

Assist staff in navigating all processes, procedures, and daily operations of a busy office.

Demonstrated proficiency in Microsoft Word and Excel for effective document management.
Exhibited strong oral and written communication skills to convey information clearly.
Utilized time management techniques to enhance productivity and meet deadlines.
Maintained organization and attention to detail in all tasks undertaken.
Displayed reliability and professionalism in all interactions with colleagues and clients.
Collaborated effectively as a team player to achieve common objectives.

Kitchen Manager

Children's and Friends Enrichment Center
Swannanoa, NC
08.2015 - 04.2017
  • Oversaw all kitchen operations encompassing weekly menu planning, grocery procurement, inventory management, and sanitation standards.
  • Administered State Food program efficiently.
  • Foster strong relationships with co-workers, parents, and children.

Dipper

Mission Hospital
Asheville, NC
10.2010 - 08.2015

Established tray line, assembling and serving meals efficiently.

Exhibits expertise in food preparation for modified diets, addressing age-related, nutrient, and texture modifications.

Maintain and sanitize food preparation areas, and kitchen equipment.

Implement proper safety techniques aligned with hospital and departmental policies and procedures.

Facilitates dish room operations following each meal.

Kitchen Manager

Jewish Community Center
Asheville, NC
08.2007 - 10.2010

Oversaw menu creation, planning, shopping, ordering, preparation, and serving of meals for the Elder Day Club program, Jewish holiday kosher meal delivery program, individual and family community meals, and JCC receptions and meetings.

Designed menus addressing nutritional, caloric, and portion-size requirements, alongside special dietary needs for older adults.

Complied with Kashrut requirements throughout all phases of kosher guidelines.

Directed catering for multiple special events accommodating up to 150 guests: orchestrated planning, execution, organization, procurement, and volunteer supervision for the event.

Ensured kitchen adherence to Health Department regulations.

Supervised volunteers and JCC staff on kitchen etiquette and equipment usage.

Collaborated with Facilities Manager to ensure optimal kitchen maintenance and timely repairs.

Office Manager

Camp Woodson, DJJDP
Swannanoa, NC
02.2002 - 03.2007

· Provided efficient administrative and clerical support to the Director and Clinical staff

· Assisted with administrative management of personnel, purchasing and program operations

· Synchronized with Social Workers to prepare and organize for upcoming camp sessions by preparing files, typing staff reports of students, typing and sending correspondence to Court Counselors, parents/guardians, tracked and maintained student records, obtained and organized Post Release Supervision Plan for students

· WORKED DIRECTLY WITH KITCHEN MANAGER IN BUDGET AND PURCHASING, BACKED UP WITH FOOD PREP IN KITCHEN AS NEEDED

· PARTICIPATED IN MANAGEMENT MEETINGS REGARDING STUDENTS NEEDS, ISSUES, AND RESOLUTIONS

· Managed Woodson purchasing system, and maintained accurate financial records

· Obtained vendor and pay status information in the NCAS program (NC Accounting System)

· Created, received, and tracked e-requisitions in the E-Procurement system

· Processed, coded, and tracked invoices for payment

· Implemented and maintained excel spreadsheets for in-house bookkeeping program

· Prepared and processed purchase requests for approval by Director

· Performed duties as P-card Faculty Administrator by maintaining records, preparing reports, and housing credit cards

· Utilized telephone communication to interact with Fiscal Services in Raleigh to solve problems, request information, and maintain accurate financial records

· Implemented and maintained systems to track and record special funds for grants and projects

· Coordinated inventory of all assets and completed annual reports for NC State controller

· Participated in organizing graduation for students

· Recorded, typed, and distributed management and staff meeting minutes

· Answered and directed all incoming calls

· Coordinated courier and U.S. Postal mail

· Implemented and maintained personnel, vendor, and miscellaneous file systems

· Worked in team effort for planning and attending staff retreats

· Participated in all training requirements to meet the standards of quality for program

Education

Associate of Science - Math And Science

Victor Valley College
Victorville, CA
12-1997

Skills

  • Professional and effective communication
  • Interpersonal relationship management
  • In-depth hospitality insights
  • Customer experience optimization
  • Rapid knowledge acquisition
  • Ability to organize incoming information while performing tasks
  • High performance standards
  • Complaint resolution expertise
  • Team-oriented professional
  • Adherence to hospitality excellence
  • Dedicated to excellence

Experience Overview

  • 30+years office and customer service work environments, always providing outstanding attitude and abilities. Excellent communication and organization skills with unique ability to research and find solutions to inconvenient mishaps.

Timeline

Office Manager

Scroggs Construction Services
04.2017 - Current

Kitchen Manager

Children's and Friends Enrichment Center
08.2015 - 04.2017

Dipper

Mission Hospital
10.2010 - 08.2015

Kitchen Manager

Jewish Community Center
08.2007 - 10.2010

Office Manager

Camp Woodson, DJJDP
02.2002 - 03.2007

Associate of Science - Math And Science

Victor Valley College