Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Carrie Ordoñez

Waupun,WI

Summary

Experienced clinic manager with proven skills in decision-making, policy development, and patient care coordination. Known for enhancing clinic operations and ensuring regulatory compliance to foster positive patient experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinic Manager/Counselor

Community Medical Services
Fond du Lac, Wisconsin
10.2022 - Current
  • Oversaw daily clinic operations, streamlining patient flow and service delivery.
  • Conducted staff scheduling and performance evaluations to enhance effectiveness.
  • Developed and enforced clinic policies, ensuring regulatory compliance.
  • Maintained accurate patient records per HIPAA requirements.
  • Facilitated training for new employees on operational processes and software usage.
  • Coordinated with healthcare professionals to elevate patient care quality.
  • Resolved patient issues efficiently, fostering positive experiences and satisfaction.
  • Monitored client progress, adjusting treatment plans based on individual needs.
  • Delivered presentations at local schools and community organizations about the dangers of drug use and addiction.
  • Actively participated in quality assurance activities designed to improve patient outcomes.
  • Maintained accurate records of client progress in the electronic medical record system.
  • Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
  • Educated clients about available community resources for continued recovery support.
  • Conducted assessments of client's mental health status and substance use history.

Substance Abuse Counselor

Beacon House
Fond du Lac, Wisconsin
11.2021 - 08.2022
  • Conducted individual counseling sessions for clients facing substance abuse challenges.
  • Developed personalized treatment plans tailored to client needs and objectives.
  • Facilitated group therapy sessions to foster peer support and open dialogue.
  • Educated clients on coping strategies and techniques for relapse prevention.
  • Maintained accurate, confidential client records in accordance with regulatory standards.
  • Monitored client progress, modifying treatment plans as necessary.
  • Provided crisis intervention services to address urgent client needs.
  • Collaborated with healthcare professionals to enhance overall patient care.
  • Assisted with program development initiatives aimed at improving service delivery models.
  • Actively participated in quality assurance activities designed to improve patient outcomes.
  • Organized treatment projects that focused on problem solving skills and creative thinking.

Substance Abuse Counselor

Blandine House
Fond du Lac, Wisconsin
03.2019 - 11.2021
  • Conducted individual counseling sessions to support clients facing substance abuse challenges.
  • Developed personalized treatment plans tailored to client-specific needs and objectives.
  • Facilitated group therapy sessions to promote peer support and shared experiences.
  • Educated clients on effective coping strategies and relapse prevention measures.
  • Maintained precise and confidential client records in accordance with regulatory standards.
  • Monitored client progress, adjusting treatment plans based on evolving circumstances.
  • Provided crisis intervention services, ensuring timely support during emergencies.
  • Participated in professional development workshops focused on substance abuse counseling.
  • Assisted with program development initiatives aimed at improving service delivery models.
  • Evaluated referrals from external sources regarding potential new clients.
  • Maintained accurate records of client progress in the electronic medical record system.
  • Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
  • Educated clients about available community resources for continued recovery support.
  • Worked closely with drug court staff in designing treatment plans specific to client needs.

Laboratory Technician

SSM Health Waupun Memorial Hospital
Waupun, Wisconsin
04.2014 - 11.2015
  • Prepared and labeled samples accurately, adhering to laboratory guidelines and protocols.
  • Conducted tests meticulously, following established procedures under supervision.
  • Collaborated with healthcare professionals to enhance patient care via laboratory services.
  • Maintained safety standards rigorously, ensuring a clean and secure lab environment.
  • Engaged in continuous training to deepen understanding of laboratory processes.
  • Collected and stored samples effectively, complying with lab specifications.
  • Recorded test results systematically for supervisor review and personnel access.
  • Monitored safety compliance, upholding laboratory regulations consistently.

Education

Bachelor of Science - Psychology

Marian University
Fond Du Lac, WI
12-2023

Associate of Applied Science - Alcohol And Other Drug Abuse

Moraine Park Technical College
Fond Du Lac, WI
12-2018

Associate of Arts - Supervisory Management

Moraine Park Technical College
Fond Du Lac, WI
05-2006

Some College (No Degree) - Phlebotomist/Specimen Processor Technical Diploma

Moraine Park Technical College
Fond Du Lac, WI

Some College (No Degree) - Nursing Assistant

Moraine Park Technical College
Fond Du Lac, WI

Skills

  • Decision making and policy development
  • Patient management and care coordination
  • Group facilitation and team collaboration
  • Record keeping and regulatory compliance
  • Quality assurance and performance evaluation
  • Training delivery and client education
  • Effective communication and crisis intervention
  • Treatment planning

Accomplishments

  • 2003 New Beginnings Pregnancy Center volunteer
  • 2005 Phi Theta Kappa Society
  • 2006 Meritorious Service Award
  • 2009 Volunteer Red Cross Instructor
  • 2012 Co-Facilitator Kiki's Hands
  • 2024 Member of Fond du Lac County Drug free coalition

Certification

  • 2011 Barber/Cosmetology Diploma/license
  • 2021 Certified Clinical Trauma Professional
  • 2021 Certified Dialectical Behavior Therapist (DBT)
  • 2023 Train-the-trainer Rent Smart Curriculum training
  • 2023 Client right Specialist

References

References available upon request.

Timeline

Clinic Manager/Counselor

Community Medical Services
10.2022 - Current

Substance Abuse Counselor

Beacon House
11.2021 - 08.2022

Substance Abuse Counselor

Blandine House
03.2019 - 11.2021

Laboratory Technician

SSM Health Waupun Memorial Hospital
04.2014 - 11.2015

Bachelor of Science - Psychology

Marian University

Associate of Applied Science - Alcohol And Other Drug Abuse

Moraine Park Technical College

Associate of Arts - Supervisory Management

Moraine Park Technical College

Some College (No Degree) - Phlebotomist/Specimen Processor Technical Diploma

Moraine Park Technical College

Some College (No Degree) - Nursing Assistant

Moraine Park Technical College

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