Carrie Osiel
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Office/Clerical Specialist
Advanced Cooling Systems
10.2022 - Current
- Improved office efficiency by streamlining filing systems and organizing documents.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office/Clerical Associate
Pinellas County School System
10.2013 - 08.2020
- Streamlined office processes by implementing efficient filing systems and document management.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Handled daily situations with teacher, students and parents.
- Filled in as the "nurse" daily
Oral Surgery Assistant/Cosmetic Surgery Assistant
Bay Area Oral And Facial Surgery
10.1998 - 05.2012
- Improved patient comfort by providing oral and emotional support during surgical procedures.
- Enhanced surgical efficiency by preparing instruments, equipment and materials for the operation.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Assisted in complex procedures, demonstrating advanced knowledge of oral surgery techniques.
- Facilitated smooth administrative processes, accurately recording medical histories and insurance information for each patient.
- Contributed to a positive workplace culture through effective communication with team members and proactive problem-solving skills.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Promoted exceptional patient experiences from initial contact through post-operative followups.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Hobart High School
Hobart, IN06.1991
Skills
- Project Coordination
- Organizational Skills
- Event Planning
- Administrative Support
Timeline
Office/Clerical Specialist
Advanced Cooling Systems
10.2022 - Current
Office/Clerical Associate
Pinellas County School System
10.2013 - 08.2020
Oral Surgery Assistant/Cosmetic Surgery Assistant
Bay Area Oral And Facial Surgery
10.1998 - 05.2012
High School Diploma -
Hobart High School
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