Carrie Patterson
Alexander City,AL
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Business Manager
Southern Surplus and Supplies, LLC
Alexander City, AL
12.2015 - Current
- Interacts with customers and vendors with utmost professionalism to solve various problems.
- Collaborates and builds trust with customers by meeting or exceeding expectations.
- Determines customer needs and equipment options based on consultative sales process.
- Translates customer needs into operational plan to fulfill projects with right resources.
- Responds promptly to needs of management and customers.
- Develops key customer relationships to increase sales.
- Places orders and answers customer questions in-person, through email and over phone to maximize customer service.
- Monitors customer order process and addresses customer issues.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greets and assists customers to foster positive experiences.
- Creates invoices for rental equipment and other services provided.
- Monitors past due invoices and payments to minimize past due balances.
- Communicates with customers and vendors to keep accounts current.
- Produces financial reports to inform management of financial operations.
- Reconciles accounts using Quickbooks.
- Checks accounting system on regular basis to monitor transactions.
- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.
- Creates, organizes and maintains employee personnel files to keep sensitive data secure.
- Guides new hires through orientation and onboarding as well as documentation requirements to facilitate HR process.
- Handles I-9 forms and drug screens for potential new hires.
- Explains company personnel policies, benefits and procedures to employees or job applicants.
Administrative Assistant
Calpine Corporation
Alexander City, AL
06.2002 - 02.2005
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled high-volume invoice processing with minimal supervision.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Utilized document control database system to allow for better tracking and revision identification.
Human Resources Assistant
Avondale Mills
Sylacauga, AL
04.1999 - 06.2002
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screens.
- Posted job announcements and pre-screened applicants for available positions.
- Prepared and set up new employee orientations.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Answered questions regarding salaries, benefits and other pertinent information.
- Searched employee files to obtain information for authorized persons and organizations.
- Aided in keeping up with OSHA compliance.
- Checked and calibrated equipment for safety.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
Education
BBA - Business Administration And Management
Faulkner University
Montgomery, AL12.2003
Skills
- Sales
- Customer Service
- Problem Solving
- Verbal and Written Communication
- Recruiting and Hiring
- Documentation and Reporting
- Hiring and Onboarding
- Focus and Follow-Through
- Employee Motivation
Timeline
Business Manager
Southern Surplus and Supplies, LLC
12.2015 - Current
Administrative Assistant
Calpine Corporation
06.2002 - 02.2005
Human Resources Assistant
Avondale Mills
04.1999 - 06.2002
BBA - Business Administration And Management
Faulkner University
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