Carrie Patterson
Pittsburgh,PA
Summary
Dynamic Medical Assistant with a proven track record at Butler Cardiovascular Consultants, excelling in patient care coordination and effective communication. Skilled in customer service and CPR, I foster trust and satisfaction through compassionate service, enhancing efficiency and patient/customer experiences. Committed to maintaining a safe, organized environment while supporting excellent customer service.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Butler Cardiovascular Consultants
09.2005 - 12.2015
- Assisted in patient intake, ensuring accurate data entry into electronic health records.
- Provided support in scheduling appointments and managing clinician calendars efficiently.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient care.
- Collaborated with medical staff to facilitate effective communication regarding patient needs.
- Administered basic clinical procedures, adhering to safety protocols and best practices.
- Educated patients on treatment plans and medication instructions to improve adherence.
- Monitored inventory levels of medical supplies, coordinating timely reordering when necessary.
- Trained new staff on office procedures and technology systems for improved workflow efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Receptionist
Family Healthcare Partners
06.2000 - 09.2005
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for appointments and meetings, optimizing office calendar usage.
- Assisted clients with inquiries, providing accurate information and ensuring positive experiences.
- Maintained organized filing system for client records, enhancing data retrieval processes.
- Supported office operations by ordering supplies and managing inventory levels effectively.
- Trained new reception staff on procedures and best practices, fostering a collaborative environment.
- Developed customer service protocols that improved response times and enhanced client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
School Bus Driver
Campbell Bus Company
02.1995 - 06.1999
- Ensured student safety during transportation by adhering to all traffic laws and safety protocols.
- Conducted regular vehicle inspections to maintain optimal performance and compliance with regulations.
- Communicated effectively with parents and school officials regarding transportation schedules and student needs.
- Managed daily routes efficiently, adapting to changing conditions and ensuring timely arrivals at destinations.
- Trained new drivers on safety procedures, route navigation, and emergency response protocols.
Cashier/Caterer
Thompsons Market
04.1991 - 02.1995
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Handled cash register operations, balancing cash drawer at shift end.
- Trained new staff on checkout procedures and customer service standards.
- Implemented promotional displays to boost sales and attract customer attention.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
General
Butler County Community College
Butler, PAHigh School Diploma - Honors Studies
Moniteau Junior/Senior High School
West Sunbury, PA06.1993
High School Diploma - Protective Services
Butler County Vocational Technical School
Butler, PA06.1993
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Certified medical assistant
- Safety oriented
- Emergency procedures
- Passenger management
- CPR
- Medical procedures
- Patient assessments
- Professionalism and ethics
- Compassionate caregiver
- Patient care coordination
- First aid
- Valid state driver's license
- Emergency response preparedness
- Reliable transportation
- Vital sign monitoring
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Drug and alcohol testing
- Vehicle inspections
- Passenger safety management
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Emergency management
Timeline
Medical Assistant
Butler Cardiovascular Consultants
09.2005 - 12.2015
Receptionist
Family Healthcare Partners
06.2000 - 09.2005
School Bus Driver
Campbell Bus Company
02.1995 - 06.1999
Cashier/Caterer
Thompsons Market
04.1991 - 02.1995
General
Butler County Community College
High School Diploma - Honors Studies
Moniteau Junior/Senior High School
High School Diploma - Protective Services
Butler County Vocational Technical School