Carrie Patterson
James City County,VA
Summary
Dynamic Housekeeping Manager with a proven track record at Mastercorp Resort, specializing in training and mentoring staff to elevate service standards. Expert in cleaning and sanitation, I enhanced guest satisfaction through rigorous quality assurance inspections and effective performance evaluations, significantly reducing staff turnover while fostering a culture of excellence.
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
14
14
years of professional experience
Work History
Housekeeping Manager
Mastercorp Resort Housekeeping Services
06.2016 - Current
- Developed training programs for new staff, enhancing skills and ensuring consistent service standards.
- Conducted regular quality assurance inspections, identifying areas for improvement and maintaining high cleanliness standards.
- Monitored safety compliance within housekeeping operations, reducing workplace hazards and ensuring staff wellbeing.
- Evaluated staff performance through regular assessments, fostering professional development and growth.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased employee performance through effective supervision and training.
Self-Inspector /Housekeeping and Laundry Attendant
Comfort Inn
01.2012 - 05.2016
- Conducted regular inspections of guest rooms and common areas to ensure cleanliness and compliance with quality standards.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols to promote efficiency and consistency.
- Collaborated with maintenance team to report and resolve issues affecting guest comfort and facility appearance.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
Education
High School Diploma -
Ferguson High School
VirginiaSkills
- Cleaning and sanitation
- Training and mentoring
- Guest relations
- Customer service
- Performance evaluation
- Desktop computers
- Standards compliance
Timeline
Housekeeping Manager
Mastercorp Resort Housekeeping Services
06.2016 - Current
Self-Inspector /Housekeeping and Laundry Attendant
Comfort Inn
01.2012 - 05.2016
High School Diploma -
Ferguson High School