Carrie Patterson

• Customer Service. Responsible for building and maintaining customer relationships
• Troubleshoot problems that arise with rental equipment and work to solve issues quickly
• Maintain spreadsheets in order to keep track of equipment available for rent and equipment on rent
• Responsible for sending quotes with pricing for equipment to customers
• Use basic mathematical computations in order to figure freight for equipment, fuel costs, and marking up repair invoices as needed
• Basic bookkeeping using Quickbooks to track invoices, expenses, and income
• Accounts Receivable. Invoice each piece of equipment on rent and send to correct customers
• Keep track of outstanding customer invoices making sure any overdue invoices are cleared up and paid quickly
• Accounts Payable. Ensure timely payments are made to all vendors.
• Run weekly reports for company owners to show business profitability

Handled all incoming and outgoing correspondence and documents.

• Maintained filing system for important documentation.
• Handled all schematics and engineering documents by distributing them to engineers, scanning them into an electronic data base and filing them accordingly.
• Drafted correspondence and emails for the project manager.
• Promoted to the position of accounts receivable.
• Submitted all vendor invoices to cooperate for payment using an accounting software.
• Processed employee expense reports.
• Prepared and issued purchase orders to employees to support operational needs.
• Oversaw the petty cash system.
• Multitasked daily. Handled daily tasks as well as emails, phone calls and other requests made by employees or management.

• Assisted in recruitment processes by screening resumes and scheduling interviews.
• Maintained employee records and ensured compliance with HR policies and regulations.
• Coordinated orientation programs for new employees, fostering a positive onboarding experience.
• Assisted with hearing and breathing test as required by OSHA.
• Maintained all OSHA files.