Carrie Penrod

Work History

Alpine Home Medical

Draper , UT

06.2023 - Current

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Tracked employee vacation, personal and sick leave earnings and use.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Managed time and attendance systems.

Alpine Home Medical

Draper , UT

11.2022 - Current

Read and understood documents in order to accurately assign patient orders and notify the appropriate department.
Manage orders coming in from CarePort by communicating with Referrals and imaging the documents accurately to be assigned.
Delegated work to team members, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex orders or situations.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Interpreted and explained work policies and insurance criteria to Order Team and Phone team members.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Recruited, interviewed and selected employees to fill vacant roles.
Recommended solutions related to staffing issues and proposed procedural changes to managers.

Alpine Home Medical

Draper , UT

03.2022 - Current

Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Scanned incoming documentation.
Maintained positive working relationship with fellow staff and management.
Handled incoming calls and directed callers to appropriate department or employee.
Entered patient insurance, demographic and health information into software and confirmed records.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Streamlined day-to-day office processes to meet long-term goals.
Assigned patients to diagnosis-related groups using appropriate computer software.

Alpine Home Medical

Draper , UT

06.2021 - Current

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Used available resources to provide efficient and accurate solutions for customer service requests.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Updated customer accounts, addresses and contact information within call management databases.
Trained and supervised new employees to promote overall team productivity and consistent service.
Asked probing questions to determine service needs and accurately input information into electronic systems.

Nails by Carrie

Sandy, UT

08.1995 - 06.2023

Scheduled client appointments and accepted payments.
Cleaned and sanitized tools and work station in adherence with safety requirements.
Shaped and smoothed nails with files, emery boards and rotary tools.
Applied nail treatments, polish and artificial tips to complete manicure services.
Maintained supply inventory and replenished to maintain consistent availability.
Built repeat client base to increase profits and stabilize cash flow.