CARRIE PETERS
Lexington,KY
Summary
Dynamic leader with a proven track record in Fayette County Public Schools, enhancing after-school programs through data-driven curriculum development and strong community partnerships. Expertise in child development, diversity and inclusion, fostering an engaging environment. Skilled in staff management, resulting in improved student participation and satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
After School Program Director
FCPS
Lexington, KY
01.2021 - Current
- Manages the program and oversees daily, monthly, and yearly planning to keep it running smoothly. Involves working alongside the administration to maintain clarity within scheduling and goals, for the sake of enhancing the program.
- Expanded program offerings based on student feedback surveys, consistently adapting to meet evolving participant interests.
- Developed comprehensive curriculum for various programs, ensuring educational quality and alignment with school standards.
- Cultivated strong relationships with local businesses and organizations to create internship opportunities for high school participants.
- Evaluated the effectiveness of implemented programs, making data-driven adjustments to continually improve outcomes for students.
Consumer Complaint/Mediation Consultant
Better Business Bureau
Lexington, KY
01.2007 - 01.2010
- Analyzed complaints from consumers to find suitable remediation and organized check-in schedules to ensure that this remediation continued. Worked within the company to connect clients with those most equipped to providing their individual aid.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with multi-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Apartment Leasing Consultant
Raintree Apartment Homes
Lexington, KY
01.2005 - 01.2007
- Developed a variety of skills in sales, customer service, and administrative tasks. Utilized strong communication and organizational skills across a variety of platforms.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants' concerns.
Sales Representative
McAlpin’s Department Store
Lexington, KY
01.1997 - 01.1998
- Worked on sales floor to engage with customers and helped them to find the products they were in need of. Connected with a variety of different people to give them the best possible experience in the store. Provided aid in the customer service department when necessary and was able to productively engage in retail sales.
Education
High School Diploma - undefined
Lafayette High School
01.1994
Year of General Studies - undefined
University of Kentucky
01.1996
Academy Diploma - undefined
TWA Flight Attendant Academy
01.1997
Skills
- Intercommunication in different organizations
- Use of online platforms such as Word, Excel, Docs, etc
- Organizing schedules and managing changes
Certification
- American Red Cross
- CPR & First Aid
- Medication Training
- Safe Schools Trainings
- Sexual Harassment
Hobbies and Interests
Traveling, Cooking, Arts & Entertainment, Literature
STRENGTHS
- Child Development
- Diversity and Inclusion
- Staff Management
- Special needs Support
- Team Building
- Flexibility
Timeline
After School Program Director
FCPS
01.2021 - Current
Consumer Complaint/Mediation Consultant
Better Business Bureau
01.2007 - 01.2010
Apartment Leasing Consultant
Raintree Apartment Homes
01.2005 - 01.2007
Sales Representative
McAlpin’s Department Store
01.1997 - 01.1998
High School Diploma - undefined
Lafayette High School
Year of General Studies - undefined
University of Kentucky
Academy Diploma - undefined
TWA Flight Attendant Academy